Customer Service Feedback

[rahul1616]

What an experience that i had from one of the Rogers customer service agent
Times are tough I can understand you might be having a bad day but the way that this customer service agent talked to me was so horrible 
I cant imagine this type of service is gonna go to other consumer ever 

Yelling is no reason on the call

Rather we have to find the solution

I understand my questions were different but I guess these people are getting paid for to resolve these things only and if cant be resolved and find solution for me Rather than forcing me to talk to different department

Wow cant imagine telling my friend ever to try rogers
Thanks

***Added Labels***

[RogersMaude]

Good day @rahul1616,

Thank you for taking some time out of your day to share your recent experience with us. We value your feedback greatly!

It's disheartening to learn that it was a far from ideal interaction, as customer service remains one of our top priorities.

Has the situation evolved since you posted?

Can you tell us a bit more on the type of questions you needed answers for?

We'd like to gather the agent information and forward your feedback to the team in charge to prevent this situation from happening again. However, to do so, we'd need access to your account.

Please get in touch with @CommunityHelps, if you have yet to get this addressed and we'll be happy to take the necessary measures.

To learn how to send us a private messaging system, click here. 

Thanks so much!

RogersMaude

[Luke1991]

 If you ever get the agent Erikha she is  terrible   to deal with experience  when I requested  a return  lablel she made up some excuse of not being able to to that accept  some QR  code which some canda posts office  will not accept. 

[Afshinfathi]

Rogers’ online customer service is an absolute joke! I wasted HOURS trying to get help, only to be left waiting with no response. They clearly don’t have enough agents, or they just don’t care about their customers. After all that waiting, the chat ended with ZERO resolution. What a complete disgrace! I will NEVER use Rogers again. If you’re considering them—DON’T! There are plenty of better providers out there who actually respect their customers’ time.

[Neutmiller]

I sat in the queue for over two hours waiting to speak with somebody. I was 97th then it came to number one and then they ended the chat without even starting the chat. I was so upset. This is poor customer service. I need to know a few things on my account I called at 7 PM Atlantic time and they were closed so I figured the chat might be fairly quick. I didn’t wanna talk to the robot so I waited in the queue for over two hours to speak to a person and lo and behold nothing it would be nice if someone could give me a call. I would appreciate it, but I doubt that will happen just to sell me something’s probably when I get a call for.

[RogersYasmine]

Greetings All,

Thanks for joining us in the forums. I'm sorry to hear that this was your recent experience. Providing excellent customer service on every interaction is our goal, and we'll try to do better moving forward. 

Since posting, have you been able to get the issue(s) settled? If you still need help, please do send us a PM @CommunityHelps so we may assist you further. For more information on how our Private Messaging system works, please check out our blog.

Thank you!

RogersYasmine