Customer Retention

[RobertPat]

Been have issues with our internet loosing connection intermittently and it has progressively gotten worse for 3 weeks now. Reached out to tech and they identified the modem is failing. Told them bell is offering fibre on our block for $65.00/month, no rental, no installation fee and includes a streamer box.
They offered to upgrade the modem and the service for what we are already paying. Wouldn't budge on price. Where's the incentive to stay?

**Labels Added**

[RogersCorey]

Good morning @RobertPat!

I'd be more than happy to look into plan options with you to see if we can find you any savings.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey