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Credit Account Balance

Lurker_Returns
I'm a reliable contributor

Not a customer anymore, but I have a significant credit balance on my account.

How long does it generally take for Rogers to issue me a cheque for that balance?

 

 

 

***Edited Labels***

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Credit Account Balance

RogersJermaine
Moderator
Moderator

Hi @Lurker_Returns,

 

Thank you for your contributions to the forums and do apologize to hear that you are no longer a customer with us.

 

Once your final invoice is issued then the remaining credit balance will be refunded in the form of a cheque in the account holder’s name and sent to the address on file. Once sent this can take up to 6 weeks from the date of that final invoice for you to receive it.

 

Delays with mailing can factor in as well but if it has been past 2 months and you still have not received it then feel free to 
to send us a private message to @CommunityHelps so we can look into this further for you. For more information on how our Private Messaging system works, please check out our blog.

 

Regards
RogersJermaine

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1 REPLY 1

Re: Credit Account Balance

RogersJermaine
Moderator
Moderator

Hi @Lurker_Returns,

 

Thank you for your contributions to the forums and do apologize to hear that you are no longer a customer with us.

 

Once your final invoice is issued then the remaining credit balance will be refunded in the form of a cheque in the account holder’s name and sent to the address on file. Once sent this can take up to 6 weeks from the date of that final invoice for you to receive it.

 

Delays with mailing can factor in as well but if it has been past 2 months and you still have not received it then feel free to 
to send us a private message to @CommunityHelps so we can look into this further for you. For more information on how our Private Messaging system works, please check out our blog.

 

Regards
RogersJermaine

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