Compliments - Customer Service

[Mmcbride03]

Rafael rogers customer support representative SUPER HELPFUL:

Due to my father suffering a heart attack and was immoblised I had to step in to clear up past due charges of his account, and speaking to Rafeal he was not only super pleasant to speak with, but very very helpful and gave me great customer service.  He actually called me back instead of me having to call and be put on hold he made sure I was taken care of.  He was extremely understanding and helpful while putting through the payment arrangements.   

This is probably the most positive experience I have had with customer service. 

*Added Labels*

[RogersMoin]

Hello, @Mmcbride03.

We're delighted you joined our Community. Thank you so much for your kind words and for sharing your positive experience with Rafael. We're sorry to hear about your father’s health issues and hope he is recovering well.

Rafael will be delighted to hear that he made a difference during such a tough time. There are two methods available for conveying your compliments to the management team:

• You can send a private message to @CommunityHelps to provide the details of your interaction. We detailed more info about our private messaging in this blog.
• You can submit a compliment form: Send a compliment form to Rogers.

Thank you for being a member of Rogers' family.

Cheers,

RogersMoin