I just realized that I've been getting charged for a cable box rental at approximately $12 per month that I had returned in 2017. For 3 years now I've been paying for this rental even though I had returned as it wasn't being used. What are my options?
I have the same problem. I cancelled my internet services with Rogers on March 9, 2021 but got charged for internet services for March 10, 2021 and 2 monthly charges for the Ignite WiFi Gateway rental of $10 each. I returned my rental with Canada Post roughly March 15 with the Canada Post Return ID Number PR823007. Unfortunately, I did misplace my return receipt.
Is there any way someone can help me. I don't want to keep paying for something I have returned. I had amazing services with Rogers so far but this is very frustrating.
Good evening @maya6,
Welcome to the Rogers Community Forums :)!
There should be an email with the return label information in your mailbox. Can you confirm if you've missed any such emails. Depending on your bill cycle, the invoice may have already been generated; there would also be an additional final invoice with updated charges/credits.
If you'd like us to check the status of your returned equipment and review your account please contact us via PM @CommunityHelps. We'll be happy to address your concerns :). For more information on how our Private Messaging system works, please check out our blog.
Hi I called about my equipment return, and was told that Rogers has to confirm and authorized a return, still waiting for that email. I went to the store they refused to take my equipment ( Pandemic and all). What do i do now , been one month still nothing from Rogers.
Good day, @DMANN1!
Thanks for posting your concern here in the Rogers community! Hopefully, you've been keeping safe and are doing well. 🙂
We just need a bit more clarification to better understand your situation--are you saying that you have already returned your equipment via the post office or are you waiting on us to provide you with a return label so you may do so? If it is the latter, you can actually use our self-serve option to request the label yourself and then you may either print it out or present the email at any Canada post outlet so they can print it for you. Please click here to view the instructions on how it works.
If you have already returned your equipment more than 6 weeks ago and are still waiting for it to be processed onto your account, kindly send us a Private Message @CommunityHelps so we can check into it for you. For more information on how our Private Messaging system works, please check out our blog.
Thanks so much,
Good day, @Kothariabbas!
I hope this message finds you safe and well! Thanks so much for joining us in the community forums and congrats on your first post. 🙂
I see that you have recently returned some equipment to us but are still receiving an invoice charging you for it. May I please confirm the date that the equipment was returned to the store, as well as the date of your recent invoice showing the equipment charges? I'm wondering if perhaps it's just a timing issue with the return not being processed in time to make it onto the invoice.
If you'd like, we can double check your account to see if the equipment is showing as returned. Feel free to send us a PM @CommunityHelps to get started. For more information on how our Private Messaging system works, please check out our blog.
They were supposed to cancel everything on the 31st till now they haven’t and their reps have so many different excuses as to why it hasn’t happened. I returned my equipment and they tried to say the same that they can’t close my account because I didn’t return the tv box. I know for a fact I returned it and will keep calling until they stop.
I am sorry to hear that you're having difficulties with the return process. I can help track down this missing equipment.
Good morning @GB333!
If you've returned the equipment and you're still being charged an unreturned equipment fee, we can initiate an investigation to track down the missing equipment.
I am writing to dispute the charges on my account for equipment that I returned to your company in December. I have already provided a tracking number and chat log from another Rogers employee confirming that the equipment is in your warehouse, but it appears that it has not been properly processed in your system.
I would like to request that these charges be immediately removed from my account, as it is clear that I have fulfilled my obligation to return all the equipment. I would appreciate any assistance you can provide in ensuring that both the equipment and the TV bundle are properly recorded as returned in your system.