How to return Rogers equipment

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If you are a Rogers Together With Shaw customer, for support with our services, visit our website for support with our services. 

To return unused or disconnected Rogers rental equipment (and to avoid unreturned equipment fees!) just ship it back to us at no charge. Keep reading for more information.

Before you begin: 

We’ll first need to authorize any return, so please contact us before returning your equipment (if you haven’t already).

To return a phone, tablet, or other Wireless accessories see Returning a Wireless phone or accessory.

To return unused/disconnected Rogers rental equipment (and to avoid unreturned equipment fees!) just ship it back to us at no charge.

We’ve partnered with Canada Post to offer you a convenient, no-charge return of your rental equipment. To avoid fees, you must return all rental equipment. If you have already received a return authorization email, please follow the steps provided in that email to return your equipment. Be sure to check your junk mail for the return shipping information, it can take up to 48 hours to receive the automated email. 

If you haven’t received your waybill after 48 hours and it’s not in your junk mail folder, please contact us.

See below for a full list of equipment that needs to be returned.

Internet

• Internet modem/gateway
• Power supply

Mesh (Wall-to-Wall WiFi)

• Eero Hub and Beacon(s) with power supply
• Ignite WiFi Pods

TV

• Set top box
• Remote control/Convertor
• Power cord/power supply

Home Monitoring

• Touchpad with power cord/power supply
• Black NetGear Wireless router with power cord

Home Phone

• Home phone terminal/“EMTA”
• Power cord/power supply

Have you checked out our new self-serve hub at www.rogers.com/support? Find all the information needed to manage your account and services online, 24/7, including troubleshooting tips, answers to most frequently asked questions, video tutorials, and more!