Cellphone Number Incorrectly Ported Over eSIM

[User2023]

Please train Rogers customer service techs. No cellphone service for last 7 days and don't even know when I'll get it and sadly because of one dumb customer rep who ported my number before getting new sim card. He thought eSIM does not require physical sim and porting could be done without it.

Now I don't have my previous cell service and neither newer! No words on getting newer card delivery. Visited store and they couldn't help.

Please guide me if anyone knows any possible solution.

***Edited Labels***

[RogersJermaine]

Hi @User2023,

Welcome to the Rogers Community Forums, and thank you for your post! We certainly understand your frustration, as we do hope for the best experience for all our customers. Since you last posted, has your issue been resolved, or have you received the physical SIM card?

If you can provide us with an update, we can look into assisting you further.

Regards
RogersJermaine

[LordDrakkon]

You don't need a pSIM to port to an eSIM. When I came back to Rogers after 8 years. I ported in directly to an eSIM.