Cancelled account

[Wsterl]

I am awaiting about email regarding returning equipment from my deceased husband's account. It was cancelled more than a week ago. Please provide information on whenni should expect to receive the email for label.
Thnx
W.

**Labels Updated**

[mattbru]

Same issue here and I keep getting the runaround. Let me know if they solve it

[RogersMaude]

Good afternoon @Wsterl,

Welcome to the Rogers Community. Please accept my deepest condolences; I'm truly sorry for your loss.

We'd like to help you through the next steps, for your equipment return. Please send a message to @CommunityHelps, as we'll need to discuss privately to access your account

To learn more on how our private messaging system works, click here. 

Thanks so much!

Hey @mattbru,

Thanks for posting! We've replied to your private message but have yet to hear back from you. 

For further assistance, please get in touch with us when you have a moment, so we can take a look at your account and verify what is the status of your return waybill.

We look forward to your reply!

RogersMaude

[mattbru]

Appreciate it. I’ve been attacking this issue on multiple fronts and have recently been dealing with the office of the president. It’s been an experience…

[Wsterl]

So now know why never received email regarding returning the equipment.

They never cancelled the account. I received new bill for services in March.

Now I will need to call in again and correct the error.

[RogersCorey]

Please reach out to us as instructed by @RogersMaude so that we can investigate what's going on here.

If you haven't received your return label via email yet, we can request a new label be sent on your behalf from here.

~RogersCorey