Bill not close to what Sales promised

[marikal]

I was promised a price for two phone when I signed on in October 2023. Since I have called every month and sometimes 2 to rectify the billing on the phones. The first line is to be charged at $60 + 8 for the phone rental per month and the second line is to be billed at $45+ 8 per month. Up front fees were paid at the time of signing of $50.40 taking the cost per month of the phone from $10 per month to $8 per month. Also a welcome5 offer was to be applied to each phone reducing the cost by $5 per month. None of this has happened. In the meantime I have spent an average of 1/2 day per call and often more with transfers.

I request that the correct amount be charged on my bill each month as above promised from you sales person Samantha. I have not paid this months bill and will leave it unpaid until this is resolved.

*Added Labels*

[RogersJo]

Good Morning @marikal, 👋

Thank you for bringing this to our much needed attention. We're sorry to hear about the billing issues you've encountered. This is most certainly not the type of experience we want you to be having. Has the issue been resolved since you last posted?

In the event that you still require assistance, we'd be more than happy to help! Feel free to connect with us by sending a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.

Regards,

RogersJo 
 

[marikal]

No the issue has not been resolved after 8 attempts and several dropped calls and huge wait times. I have been promised that someone from the office of the President will call, but so far no. It seems ridiculous that the office of the president has to call back regarding a simple bill promise made by your sales team. This should be an auto bill issue that is made at the time of purchase. 

[RogersMaude]

Hello @marikal,

Thank you for reply!

I'm sorry to learn this has yet to be resolved. As indicated by my colleague @RogersJo above, if you still require assistance, we'll be happy to help.

Please send us a private message to @CommunityHelps so we can take a deeper look into this. 

To know how our private messaging system works, click here. Thanks!

RogersMaude