Bill Increased - Bad Customer Services - Poor Communication

[divineanyam]

Saw an increase on my Bill and when I tried to reach out to Rogers, the agent by the name of "Femi" from Alberta wasn't so helpful. Call this agent picked up and was yawning and sounding all sleepy on the phone, When I asked about the bill increase he could explain anything tangible and when I asked to be transferred to a Super he said the wait time is indefinite and he can't say. I requested for a call back from a Sup he said he has to wait when the Supervisor answers the phone then he will request a call back from him...

PLEASE I Need someone to listen to this call and reach out to me. 

Thanks 

Divine

**Added Labels**

[RogersMaude]

Good day @divineanyam,

Welcome to the Rogers Community and thank you for sharing your recent experience with us. 

It's disheartening to hear it was less than perfect, as customer service remains one of our top priorities.

Can you tell us a bit more on the bill increase you are disputing?

Did you receive a call back from the Management Office, since you posted?

We'd like to forward your feedback to the team in charge to prevent this situation from happening again in the future.

Therefore, please send us a message to @CommunityHelps, as we'll need to discuss privately to access your account.

To learn more on our private messaging system, click here. Thanks so much!

RogersMaude