Additional Support Chat with an agent

[Charline]

I called twice in July to get something removed from my bill and both agents said they couldn’t see it and yet I received my bill and I am being charged for July and August. Trying to get through the chat which according to the website is open 5am ET. It is now 6:30 and cannot get through yet I am suppose to be the first in queue. What is happening?

***Added Labels***

[RogersMoin]

Hello,

Welcome to our Community, @Charline! Thank you for your post.

We understand that billing issues can be very frustrating, and we apologize for the inconvenience you’ve experienced. Were you able to connect with Live Chat? The hours are Monday to Saturday from 7 a.m. to 10 p.m., and Sunday from 9 a.m. to 8 p.m.

If you still need assistance, we’re here to help. Please send a private message to @CommunityHelps. You can find details about our private messaging in this blog.

Regards,

RogersMoin