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Knowledge Base Articles

Erase All Data From a Dual SIM iPhone

Follow these steps to erase all the information from your iPhone. If you erased your cellular plans during this process and you want to reactivate your plan on the Dual SIM iPhone, you will require a new eSIM card.   Go to Settings > General > Reset....

iPhone - Reset.png Factory Reset Message.PNG
RogersTim by Administrator
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Remove an eSIM From a Dual SIM Google Device

Follow these steps to remove an eSIM (plan and number) from a dual SIM Google Device. This does not cancel the eSIM line; you will continue to be billed. You must contact us to cancel your plan. If you are seeking to reactivate your plan on the Dual...

SettingsMobileNetwork.jpg Carrier options.jpg Remove active line.jpg
RogersTim by Administrator
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Switch Lines on a Dual SIM Google Device

Follow these steps to change which number is active on your Dual SIM Single Active Google device.   Tap Settings > Mobile Network > Carrier.   Select which line you want to be active.    Confirm by tapping Switch.

SettingsMobileNetwork.jpg Carrier options.jpg Confirm Line Change.jpg
RogersTim by Administrator
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Activate eSIM on a Dual SIM Google Device

Follow these steps to activate an eSIM card. Business customers must go through Rogers Direct for an eSIM Card. Consumer-Regular customers must go to a participating Rogers or Fido retail location to perform a SIM swap or activate on a BYOD / BYO...

SettingsMobileNetwork.jpg Add Carrier.jpg eSIM Card Rogers.jpg
RogersTim by Administrator
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iPhone FAQs about Dual SIM/eSIM

What is ‘Dual SIM Dual Standby’ (DSDS)? 'Dual SIM Dual Standby' allows you to have two phone numbers on a single iPhone to make and receive voice calls, and to send and receive SMS and MMS. This means you can have two local numbers or use the second...

RogersTim by Administrator
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