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OS Upgrade Schedule
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Knowledge Base Articles
Remove an eSIM From a Dual SIM Google Device
Follow these steps to remove an eSIM (plan and number) from a dual SIM Google Device. This does not cancel the eSIM line; you will continue to be billed. You must contact us to cancel your plan. If you are seeking to reactivate your plan on the Dual...
Switch Lines on a Dual SIM Google Device
Follow these steps to change which number is active on your Dual SIM Single Active Google device. Tap Settings > Mobile Network > Carrier. Select which line you want to be active. Confirm by tapping Switch.
Activate eSIM on a Dual SIM Google Device
Follow these steps to activate an eSIM card. Business customers must go through Rogers Direct for an eSIM Card. Consumer-Regular customers must go to a participating Rogers or Fido retail location to perform a SIM swap or activate on a BYOD / BYO...
iPhone FAQs about Dual SIM/eSIM
What is ‘Dual SIM Dual Standby’ (DSDS)? 'Dual SIM Dual Standby' allows you to have two phone numbers on a single iPhone to make and receive voice calls, and to send and receive SMS and MMS. This means you can have two local numbers or use the second...
Activate or Change SIM Card Number on Rogers.com
Change Existing Line: Note: You’ll need both your old and new SIM card numbers. If you don’t have them both, you’ll need to go to a Rogers store with 2 valid pieces of identification: (a government issued ID and a photo ID). Turn off your phon...
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