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Rogers Network Outage Hub
Having issues with your service? Find out if there's a network outage in your area.
OS Upgrade Schedule
*Making sure these dates are accurate is our top priority. Sometimes things change beyond our...
Knowledge Base Articles
Pre-order & Shipping FAQs
Excited about a new device? Ready to pre-order but have concerns? Read on to learn more about our pre-orders and shipping process! What is a pre-order? A pre-order is the ability to secure a device prior to the official release date for availabili...
Remove an eSIM From a Dual SIM Google Device
Follow these steps to remove an eSIM (plan and number) from a dual SIM Google Device. This does not cancel the eSIM line; you will continue to be billed. You must contact us to cancel your plan. If you are seeking to reactivate your plan on the Dual...
Switch Lines on a Dual SIM Google Device
Follow these steps to change which number is active on your Dual SIM Single Active Google device. Tap Settings > Mobile Network > Carrier. Select which line you want to be active. Confirm by tapping Switch.
Activate eSIM on a Dual SIM Google Device
Follow these steps to activate an eSIM card. Business customers must go through Rogers Direct for an eSIM Card. Consumer-Regular customers must go to a participating Rogers or Fido retail location to perform a SIM swap or activate on a BYOD / BYO...
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