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Knowledge Base Articles

How to Fix Wireless Cellphone Data Issues

The following steps will explain different reasons why data may not be working on your wireless device. If your data is working, but you can’t go to a certain website, learn more about how to fix browsing issues for a specific website.   Step 1: Res...

Returning a Wireless phone or accessory*

If you aren’t satisfied with your Rogers device or accessory, you can return (or exchange) it**, provided you meet the following return criteria:   Return period: In store purchase at a Retail store - Within 30 days from purchase date....

How to make a call while Roaming

Dialing Instructions:   While in the U.S. Local Call: Dial area code and 7-digit phone number.Long Distance Call: Dial "1" plus area code and 7-digit phone number.Overseas Call: Dial "011" plus country code and city code and phone number.Acces...

Understanding How Roaming Works

Unsure of some information you’ve heard about roaming? Read on to get clarification on some popular roaming claims, and learn some helpful tips along the way!      "Data Roaming only prevents data usage from triggering roaming charges"   Even i...

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