If you aren’t satisfied with your Rogers device or accessory, you can return (or exchange) it**, provided you meet the following return criteria:
on 06-04-2024 09:05 PM
If you aren’t satisfied with your Rogers device or accessory, you can return (or exchange) it**, provided you meet the following return criteria:
*Customers with special needs can view our Exchange and Returns Policy on the Accessibility Services page.
**Headsets/earpieces and used SIM cards are not refundable.
Follow these instructions to return or exchange your purchase.
If your return or exchange was successful, it will be processed and your account charges adjusted within 4 weeks of the device being received by Rogers.
If your return or exchange was not successful, the device will be returned to you and account adjustments will not be applied.
Note: This could happen if the device you returned:
In these cases, you will be charged applicable device charges (plus applicable taxes), and the device you sent us will be returned to you.
Follow these instructions to exchange a defective device.
Note: If you’re past the exchange period, you will require additional support. Contact us to discuss your options.