How to make a call while Roaming

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Dialing Instructions:

While in the U.S.

• Local Call: Dial area code and 7-digit phone number.
• Long Distance Call: Dial "1" plus area code and 7-digit phone number.
• Overseas Call: Dial "011" plus country code and city code and phone number.
• Access Voicemail: Press and hold 1 (as you normally would) to access voicemail. You may be asked to enter your 10-digit wireless number before your password.
• Call Display: Call Display will work normally.

While travelling internationally

• Local Call: Dial local phone number.
• Long Distance Call to Canada or the U.S.: Dial "+" [plus sign] plus "1" plus area code and 7-digit phone number.
• Long Distance Call to Another Country: Dial "+" [plus sign] plus country code and phone number.
• Access Voicemail: Press and hold 1 (as you normally would) to access voicemail. You may be asked to enter your 10-digit wireless number before your password.
• Call Display: Call Display is not guaranteed to work while roaming internationally. Availability depends on the international network on which you are roaming.

Making an emergency call

Each country has its own emergency number (typically 9-1-1 or 1-1-2). Before your trip, confirm the emergency number for the country you'll be visiting. In most cases, you won't need to dial a special area code before the emergency number.

Help! I can't use my phone while roaming!

If you’re having trouble using your device while abroad, note the following:

• You may be in an area that’s not serviced by any local carriers (e.g. rural area). 
• In order to use data while abroad, data roaming must be turned on. You can find how to turn data roaming on/off on your device in our device tutorials.
• Ensure that your phone isn’t in airplane mode, which will prevent your device from receiving any calls, texts or using any data.
• Your device should automatically connect to a carrier when roaming. But if you’re having trouble connecting to a network, you may have to do it manually.