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Knowledge Base Articles

Change Which Number Uses Data on a Dual SIM iPhone

Follow these steps to change which number uses data on your dual SIM iPhone. Only one number at a time can use data. This means, if you are on a call with a line that you have designated as voice-only, your data will not work. You can turn on Cellul...

iPhone Settings with red box.png iPhone Cellular - Cellular Data.png Cellular Data Number.jpg Cellular Data Switching - switch.jpg
RogersTim by • Administrator
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Erase All Data From a Dual SIM iPhone

Follow these steps to erase all the information from your iPhone. If you erased your cellular plans during this process and you want to reactivate your plan on the Dual SIM iPhone, you will require a new eSIM card.   Go to Settings > General > Reset....

iPhone - Reset.png Factory Reset Message.PNG
RogersTim by • Administrator
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Remove an eSIM From a Dual SIM Google Device

Follow these steps to remove an eSIM (plan and number) from a dual SIM Google Device. This does not cancel the eSIM line; you will continue to be billed. You must contact us to cancel your plan. If you are seeking to reactivate your plan on the Dual...

SettingsMobileNetwork.jpg Carrier options.jpg Remove active line.jpg
RogersTim by • Administrator
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