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Shaw to Rogers Billing Error

Ryan79
I've been here awhile

Recently moved from Shaw to Roger's. Paid $27/month at Shaw. Rogers guaranteed the same rate for 5 years. First bill was $42 so I contacted support. They credited my account for the difference. Second bill was $42 . This time, Rogers did nothing. Third bill is $70.
Why is Rogers so unorganized? Or is this intentional scamming?

 

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7 REPLIES 7

Re: Shaw to Rogers Billing Error

RogersYasmine
Moderator
Moderator

Good day @Ryan79 ,

 

Thanks for joining us in the Rogers community! We hope you like it here. 🙂

 

We'd certainly like for your transition from Shaw to Rogers to be as smooth as possible. It seems like you are having some hiccups with your new billing at the moment... I'm sorry to hear this. 

 

When reaching out to our Customer Care team, did they clarify what steps were taken to try and resolve the billing moving forward? Was a ticket submitted by any chance?

 

If you need us to have a look into this for you to see what's going on, kindly send us a PM via @CommunityHelps to get started. 

 

Thank you,

RogersYasmine

 

 

Re: Shaw to Rogers Billing Error

Ryan79
I've been here awhile
Unfortunately everybody I've spoken too has acknowledged the error , and they agree that I've been billed incorrectly, but nobody can figure out how to fix it.

Re: Shaw to Rogers Billing Error

dskimmer
I've been around

Completely agree. Spoke with multiple agents. Chatted with the last agent. Can't get my billing errors right. I think they are doing this on purpose. How else can you explain it?  All agents acknowledge a credit should be done, then it never gets processed. I guess it's time to complain to ombudsman???

Re: Shaw to Rogers Billing Error

Hello, @dskimmer 

 

Welcome to the Rogers Community Forums.

 

I can imagine how frustrating this had been. You can speak to one of our migration specialists via phone or live chat by clicking here: https://www.rogers.com/support/shaw/mobile? 

 

I am hopeful you will be able to find a solution.

 

RogersTony

 

Re: Shaw to Rogers Billing Error

Ryan79
I've been here awhile
I have spoken to them already. I've spoken with 4 people now from Rogers. Non of them can sort this out. Rogers now owes me $80, as they continue to bill the incorrect amounts.

They all note that it says right in the file that I should be billed far less, but nobody knows how to fix it.

Re: Shaw to Rogers Billing Error

Tiger955
I plan to stick around

Delete your payment details until it's sorted out, so they can't steal anymore from you!

Re: Shaw to Rogers Billing Error

Hello, @Ryan79.

 

I appreciate you were in touch with the migration specialist team. Some issues may not get resolved at the point of contact; the specialist team has to submit a ticket to rectify the problem. I suggest following up with the team through chat until it's resolved. Thank you for being so patient. 

 

Regards,

RogersMoin

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