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Desperately need help, can’t get through, migration issues

Ccoads
I've been here awhile

I have two lines to migrate, and was mailed 4 SIM cards (2 FedEx, then 2 with canada post a few days later). I also received 2 migration emails (each for two lines) with 2 separate account numbers and separate temp numbers.

I tried the fedex SIM cards first, and neither worked. I called support and they couldn’t see any ongoing transfer with either SIM.

I have a feeling the canada post SIM cards are the correct ones, but I can’t make a My Rogers account for those cards because my email (that I gave to Rogers) is now tied to the account I created after getting the FEDEX sims. Three days on hold to only be disconnected each time, I’m stumped.

 

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2 REPLIES 2

Re: Desperately need help, can’t get through, migration issues

Ccoads
I've been here awhile

jk.... I opened the Canada Post envelope and there were 2 extra SIM cards... so I have: 

4 Canada Post SIMs
2 FedEx SIMs

... for 2 lines LOL help

Re: Desperately need help, can’t get through, migration issues

Hello, @Ccoads.

 

We welcome you to our Community and thank you for your post. We are sorry to hear about your difficulties during the migration process. We understand the confusion and frustration of having two account numbers and multiple SIM cards for each line.

 

We empathize with your experience of spending hours on hold without receiving the assistance you need. Please get in touch with our dedicated support team via chat to address this issue promptly. They can provide the necessary support and guide you through the resolution process.

 

We appreciate your patience and understanding as we work towards resolving this matter for you. 

 

Thank you again for your post, and we look forward to resolving this situation for you.

 

Regards,

RogersMoin

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