Overcharging Shaw user

[MJCCL]

I used to park around 16 dolars. Did the change they asked me to do for roger and on my first bill 60 dolars… talked to several people on chat and phone and the rectifications they are doing, they are not following the contract I had previously with Shaw. They are cheating and not telling how much they will charge.

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[RogersYasmine]

Greetings @MJCCL ,

A warm welcome to our community and thanks for posting your concerns!

It sounds like you did not receive the price plan amount promised, after completing your Shaw to Rogers wireless migration. I'm so sorry to hear this. 😞

By any chance, did you speak to someone directly from our dedicated migration team to try and get this sorted out? For your reference, they can be reached via online chat or by telephone here.  If you've already chatted with them and were unable to get a reasonable explanation and solution, then please send us a Private Message @CommunityHelps so we may have another look into this for you. 

Kind regards,

RogersYasmine

[MJCCL]

I spoke to 2 people on the chat and one on the phone. All of them start by agreeing that I’m being riped off but them do nothing to help. The one one phone even did the following: she said she was going to fix and send me an email with a new bill. Before I could check the email and complain she turned off the phone. When I checked the email instead of the 16.80 I was paying with Shaw, she is trying to have me pay 50 with some extra one time fees charges on my next bill…. your help service is joking around making us lose time and wearing us down till we accept a more expensive contract. I’m not going to activate auto pay or pay fees I didn’t accepted.

[mohamamd]

This happened to me too. Rogers emailed me and said that I will only be charged the same amount as I was paying for Shaw. Now, Rogers is charging me $50 + tax for a worse service. I used to pay only $18 with Shaw. The next obvious step is to change my carrier to anyone else other than Rogers. I give you 1 week to fix this or I'm changing.

[RogersMoin]

Hello, @mohamamd.

Thank you for joining this thread, and welcome to our Community! Getting billed differently than the amount in the bill is undoubtedly unpleasant. Please connect with our Ambassadors team, the dedicated support via chat, to resolve your concern. They will work closely with you until your issue is resolved to your satisfaction. 

We appreciate your patience and understanding as we work towards resolving this matter for you. 

Regards,

RogersMoin

[MJCCL]

It’s been months and talked with several people. The extra fees I’m being asked to pay are still there and now on the bills they say I will pay penalties for not paying the overcharges… it’s so painful dealing with Rogers.