08-24-2023 07:56 PM
I am frustrated and really disappointed with the experience with migrating from Shaw Mobile to Rogers. It started with being given the run around from department to department which I had to repeat this multiple times due to being disconnected multiple times over. I finally was told to speak with the verification team and got disconnected multiple times again with a 20 minute wait each time. Finally one agent got everything rectified with the verification and I was sent back to the migration team where the plan I was activated on did not match the plan I had with Shaw before migrating. I was put on the $0 By the Gig Plan when my Shaw plan was Canada+ US+Mexico.
I had asked for an emailed e-sim so I could use my plan right away and found out at the end of the call that I now had to wait up to 10 business days for my esim to be mailed to me. I was told that my plan would only be corrected upon receiving my sim card and adding it to my device in which I again would need to call back in.
Had the plan been activated correctly in the first place I wouldn't need to waste more time with additional phone calls.
The process just to migrate and end up with the wrong plan already took 4 hours of my time which isn't a great start to my experience with Rogers.
A disappointed customer already!
Solved! Solved! Go to Solution.
08-24-2023 09:20 PM
Hi @dadvader27,
Thank you for your post here on the Rogers Community Forums and we do want to welcome you here!
I appreciate the detailed response, and I do apologize to hear that your experience so far has not been the greatest. Thank you for reaching out to us in the PMs. I'm hopeful our team can work with you towards a resolution.
Once more, our dedicated migration team can be reached through chat here. They are available 7 Days a Week: 12pm -12am EST.
Regards
RogersJermaine
08-24-2023 09:20 PM
Hi @dadvader27,
Thank you for your post here on the Rogers Community Forums and we do want to welcome you here!
I appreciate the detailed response, and I do apologize to hear that your experience so far has not been the greatest. Thank you for reaching out to us in the PMs. I'm hopeful our team can work with you towards a resolution.
Once more, our dedicated migration team can be reached through chat here. They are available 7 Days a Week: 12pm -12am EST.
Regards
RogersJermaine