@beez : Have you tried moving each of the not-working boxes to the location of the working 9865? Have you measured the signal strength of the 9865 as discussed earlier in this thread - link below:
Different boxes can require slightly different signal strength, however, if the signal at the 9865 is marginal, then that may explain the other boxes not working at their locations. As stated earlier, Rogers is highly unlikely to provide technical assistance.
Another thing to try is temporarily remove any splitters in the home to increase the signal and also determine if a splitter may be faulty. Also move the boxes as close as possible to the demarcation point in the home.
What you need to look at is the overall price of switching to Ignite, not only the rental price of the boxes. Also, you may be able to negotiate a free box or two or something else when switching...
@tomotvos wrote:
Thank you, @57. Is there a way to see the signal strength from the diagnostics page on the 8642
Here's the link previously provided, it's pretty old info, but should still work:
https://www.digitalhome.ca/threads/57-faq-tips-for-sa-cisco-stbs-also-pace.17719
1) Press and hold the Exit key for two seconds until the power LED flashes on the front panel of the box.
2) In quick succession, press the down arrow button twice, then press the 2 button. This will get you into the diagnostics section where you can browse all kinds of information - see RTN link below and/or items 6-10 below for appropriate signal levels:
7. The signal strength information is on page 5. You need to look at the QAM side. The "level" should be between -10 and +10, with zero being about optimum (for digital stations). If the level is below -10, you'll see the number change to "orange" for "warning". You may have to change splitters, cable, etc to rectify the situation. Call your service provider and they'll usually rectify with better splitters, cable, possibly an amp or a new "drop" into your house. (Interestingly, many of us have found that the SA8300HD gives "false" signal strength readings of -20. If all other readings are "normal" and you've got no other issues, do not worry about a -20 reading on the SA8300HD)
8. On the same page is the Signal/Noise ratio. The S/N ratio is good if it’s at about 35 dB or higher, although a good HD signal can be received with slightly lower numbers. If your S/N is around 30-32 (or less) though, that could be a source of problems.
As indicated in a previous post....
Another thing to try is temporarily remove any splitters (or amps) in the home to increase the signal and also determine if a splitter may be faulty. Also move the boxes as close as possible to the demarcation point in the home. Try a few reboots...
Good Luck.
To be quite honest, Rogers did give sufficient notice that the legacy digital cable television service is at the end of its life.
The reason they did this is so if you chose to continue with television, and switch to ignite, you would change it over when you still have working services, then you have no service interruptions, if you procrastinate and wait until something breaks, you know the service is limited and end of life, so the only thing you are doing is inconveniencing yourself, and being without service, plus chances are, more people in your neighbourhood may experience the service issues as well, thus compound the problem, so that means more people will be calling to migrate their service than the normal amount they usually get, thus this "will" put a strain on the dispatch crew and cause more delays, your only hurting yourself by waiting for something catastrophic to happen to your cable tv and not migrating early. If you are happy with Rogers and want to continue, migrate early to ignite, or don't and stop using their services.
@tomotvos wrote:
As an update, I hooked up the STB to the cable coming into the house, and still stuck on "-01-".
I *can* get a box on Kijiji for $40, or I may just bit the bullet with Ignite.
Your 8642 is a very old and slow box. Most times you can get a replacement for free, especially that old box, however, Rogers will not activate boxes transferred from one customer to another any more. As mentioned, Rogers is stopping legacy services, so your choice is to migrate to IgniteTV, or switching providers, or "cutting the cord."
IgniteTV has been around for around 6 years and I'm surprised that Rogers has allowed legacy equipment to be active for this long.
If you're going to migrate to IgniteTV, I suggest you read a few of the recent posts in that section of this forum so that you can be familiar with what you'll be getting and also check out the IgniteTV Knowledge Base:
https://communityforums.rogers.com/t5/Ignite-TV/tkb-p/IgniteTV@tkb I read most of these so I would be familiar with things I needed to know when the migration occurred.
@tomotvos wrote:
...As to turning off legacy digital, I certainly had not been notified that my service was being turned off.
It may not be. It may be that your box is shot. Check out the following links from about 6 months ago:
https://www.rogers.com/support/digital-cable/digital-tv-box-retirement
Although the 8642 is not on the list, it probably should be, considering the age ,and again, this is not "news" to most people and unfortunately, people who waited too long may be without service (for whatever reason) while they consider options.
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