What box do you have right now? My legacy PVR is set to only erase if I ask it to (mine doesn't have a setting for a year).
Refurbished legacy boxes are old and thus less reliable.
You can try going into your box settings (via Menu button), and checking what your default recording setting is. Try changing it to something else, and then back to what you want it to be. Reboot the box, and then check the default recording settings again to see if they stayed the same. You can also check to see what your previously recorded content is currently showing (a year, a week, etc.).
Perhaps the box you had, and the new box Rogers brought you, have failing circuitry and/or hard drives that are beginning to show their age.
The Rogers IgniteTV system uses cloud recording (recordings can last up to a year, depending on setting), so you don't have to worry about failed hard drives (although the tv box itself might need to be replaced after a while), however, IgniteTV cloud-recording system is also far from perfect.
I would also hate to be stuck with live tv (due to box failures), so if you can't fix your current box situation soon, I hope you find another way to get your tv-recording life back.
