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Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

Hollywood Suit

Why hasn't the Hollywood Suit channels for the free preview from December 1st until January 5tb not come through yet? It keeps telling me I need to subscribe to channel. Anyone else experiencing this?

Ydhdbx by I've been around
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  • 1 replies
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Resolved! Rogers On Demand not updated with any new shows since October 9th 2024

Is anyone else having problems accessing any new shows on Demand on the old cable system?  I have missed several shows over the past 2 weeks and nothing appears to be working at Rogers on their automated updates.  The last shows recorded for several ...

jan17 by I'm here a lot
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  • 11 replies
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TV Listings

Does anyone know how to print a list of TV stations without getting the logo of each station?   *Added Labels*    

mepowell by I've been around
  • 556 Views
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How much longer until legacy cable is discontinued?

I just saw a post on another forum of a Shaw customer in western Canada who is being forced to switch over from legacy cable to Shaw Ignite. I imagine it is just a matter of time until that happens to Rogers customers as well.  Anyone have any insigh...

wayner92 by I'm a senior contributor
  • 3783 Views
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NHL Centre Ice

Why can’t I watch my NHL team and have a choice as to home or away feed?  Nothing worse than listening to another team’s feed.  If I knew I couldn’t choose I wouldn’t have signed up for this.       ***Edited Labels***  

Louise8 by I've been here awhile
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Resolved! digital cable box after switching to Ignite

Hi, I just switched to Ignite TV. I'm wondering if my Nextbox or the older Explorer box will still work? I was going to run cable out to the garage and put one of them out there. Thanks 

Rogers TV Guide Dark and Awful!!

Nov 2024Just switched from Years of Bell Fine to Rogers. They still never updated their horrible TV Guide, it's too Dark and doesn't list the days of the week in all their time slots. Hard to figure out trying to prerecord a show if it only gives you...

Canslaw1234 by I've been here awhile
  • 293 Views
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how much are you paying for internet and tv?

i feel im paying alot what is everyone else paying?   i want to see if im getting a good deal or really bad deal.   how do you get a good deal   *** Edited labels ***

Time To Say Goodbye

Shortly after upgrading my Bell Fibe Internet Service in mid-August,I received the following letter from Rogers. It's time to upgrade your equipment Thank you for being a valued Rogers customer for so many years.We're grateful for your loyalty and co...

a084299 by I plan to stick around
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Is Rogers going to force me to use Ignite?

I have the digital tv service still, although they keep pushing the price up on that.  Once this current bundle expires is rogers going to force me to get Ignite or will they continue the digital tv still?  I refuse to go to Ignite, I have seen the r...

RyeEncoke by I plan to stick around
  • 14207 Views
  • 18 replies
  • 1 likes

Resolved! MLB Network has sound, but NO picture with Digital Legacy

Tech support is too busy to answer my calls, so I'm not surprised that the Black screen with only correct sound, has been like this since yesterday.It was briefly fixed yesterday, but the Rogers system probably switched to the secondary feed and neve...

mebe by I'm an advisor
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Resolved! Digital cable television packages

Where would customers of the digital cable television service (not to be confused with the new Ignite platform) be able to find packages and pricing information?  The Web site is extremely poor in navigating and finding this information, and the cust...

422151819119 by I plan to stick around
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  • 1 likes

Channels

Gateway and our TV package is no longer available.  I took the "ulitmate" package to see what I would and not watch.  I went through all the channels and discovered 51 channels I will not watch and 6 not in the package I would like.  Two chats later ...

Dug320 by I plan to stick around
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  • 9 replies
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Resolved! Rogers Digital Cable Boxes Down in Southeast London, ON

Woke up to all my Cisco boxes showing -01- on the display this morning.  Funny enough, my two old SA boxes were working until I unplugged them - now they are dead also.  Chatted with Rogers support agent, did the usual unplugging etc.  She sent zaps ...

electoneman by I've been here awhile
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CNBC World instead of USA /Rogers Toronto

It is February 2023 and I understand there was a similar topic in 2021. But for a couple of weeks now, the programming says one thing and the channel is being switched to the world feed, usually at 7 pm. And on the weekends the whole day.  What is th...

arka33 by I've been around
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What do I do with old digital boxes (in Toronto)?

I have about a dozen old digital cable boxes - SA3200, SAS3250HD, SA4250HD, SA8300HD and some Nextbox boxes.  I own all of these boxes - none were rented from Rogers.  Several of these boxes will be deactivated on April 30, and the others can no long...

wayner92 by I'm a senior contributor
  • 5550 Views
  • 22 replies
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Resolved! NextBoxes kicked off the network

Anyone else having digital TV NextBox problems? I have three of them, two 4642HD's and one 9800 PVR. Yesterday (Thursday the 6th) we woke up to find the two 4642HD boxes stuck on -01- after being rebooted, which I guess occurred during the usual nigh...

FredGarvin by I plan to stick around
  • 15204 Views
  • 34 replies
  • 1 likes

Resolved! How to cancel Disney+ Promotion?

Hello. I have a Disney+ free promotion I want to cancel. I've gone to the "Manage Channels and Theme Packs" section of my services and don't see it there. Any advice, please?   **Labels Added**

Karen18 by I've been here awhile
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  • 5 replies
  • 0 likes