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Forum Posts

Rogers’ Burial Process

Rogers’ Burial Process is initiated when a customer is experiencing degraded signal from their existing cable feed to their property.   After exhausting all troubleshooting steps to correct or improve the signal, and only as a last resort, the field ...

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Report an Issue with Outdoor Rogers Equipment

Hello Community,   Our technicians are always looking to spot and repair damaged equipment. If you do notice an issue or damage to Rogers-owned equipment outside of your home, you can always report it.   Find out how to identify and report damaged eq...

AMC Gone Black Again

Well here we go again.AMC was black on Sunday and it is still black today.Exactly similar to the last time on 10-14-2023.The diagnostics are good but no picture.As far as I can tell there are no other channels,at least the ones I watch,that have this...

a084299 by I plan to stick around
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  • 4 replies
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Power cord for 9865HD PVR

Anyone or Rogers store in Ottawa have a spare power cord for a 9865HD PVR?   I am looking for one.   **Labels Added**    

RW12 by I've been here awhile
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TV pixelation problem

I've a had a recurring TV pixelation problem for years now. It's a Rogers problem at their end.Can someone from maintenance fix the signal strength in the Twenty Seventh Street and Shamrock Ave area in Long Branch. Still have cable/Nextbox 9865. Had ...

adm7007 by I plan to stick around
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Is this why Rogers is decommissioning older boxes?

Found out something rather interesting.  I don't know if this applies to Rogers since they never used CableCARDs, but apparently this is a problem with older SA boxes.  It is kind of a Y2K issue.   'Time warp could cause millions of old 'PowerKEY' se...

wayner92 by I'm a reliable contributor
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Resolved! ROGERS ENHANCED GUIDE for Nextbox 3.0 9865HD

I recently bought a used NEXTBOX 3.0 9865HD and am looking for a PDF of the ROGERS ENHANCED GUIDE or any other instruction manual (not the QSG) for that box.   Among other questions, I find it hard to see the blue coloured time-of-day display on this...

dogmusic1 by I've been here awhile
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Resolved! Speciality channels cost and commercials

The cost of speciality channels example: CP24, Discovery Channel, Food Network by their self can cost between 4 and $7 a month extra or included in a package of a lot of unwanted channels, the cost may be factored in depending on provider. Also most ...

Flavour1 by I plan to stick around
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  • 15 replies
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Resolved! CBC News Network: Audio/Video out of sync

For the past week or so, I've noticed the CBC News Network (Ch. 26 and 544 for me) has been out of sync. The video lags significantly behind the audio.    It only affects this channel and only the actual broadcast (i.e., the commercials are not out o...

oho by I've been here awhile
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Resolved! What to do with old NextBox receivers?

Hi there.   Late last year we switched to the new Rogers Ignite receivers . My question, is what to do with the old NextBox receivers? I have one 3.0 and two 2.0 receivers. Does Rogers take these back if I bring them in? Please let me know what you'v...

Radar2000 by I plan to stick around
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Lost many TV channels

On Wednesday I lost about half may channels,  all of them on the upper 700Mhz spectrum as show on the STB diagnostics screen. I phoned the useless Rogers support line saying all the old non Ignite boxes are not supported so they won't to bother on se...

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emveepee by I'm here a lot
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Resolved! HdEr on PVR display

HdEr on PVR display and all recordings are gone   *Added Labels*

linda77 by I've been around
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Why was Deutsche Welle dropped Jan 2024?

I called Rogers enquiring into why DW was no longer active? Rogers' clerk had no answer other than both German channels were dropped without notice....again why?   Amazon Firestick is looking more promising by the day. Fee's keep escalating, I've bee...

NS28G by I've been here awhile
  • 532 Views
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Resolved! Anyone successfully replaced the hard drive in 9865 PVR in 2022 ??

Last time I tried a year ago, it was never able to upload software after the replacement drive was physically installed. It was stuck in a pending state waiting for something from the network. No help from Rogers.      ***Edited Labels***

DE_ by I plan to stick around
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Overcompressed poor quality picture

Seems the picture quality on my favorite shows keeps becoming poorer and poor. Why does one of the most watched shows, like survivor, make me feel like I'm watching something in 480i resolution. I know it's all about the compression and band with the...

Ignite TV Recording Inquiry

I am think about upgrading to Rogers Ignite TV and Internet, I am currently still using the old PVR box which I really like. The good thing now with my PVR is, I can still watch my recordings because they are stored locally, on my PVR. If I upgrade t...

Graham052 by I've been here awhile
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Choices

As I have sent suggestions into a few of the resident experts or moderators about CHOICES that a subscriber may want with their TV service. All our services on Ignite TV are delivered by the internet. ( and most other TV Providers do the same now).  ...

Flavour1 by I plan to stick around
  • 409 Views
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Rogers Cable TV not getting all my channels?

Since yesterday my channel availability has been changed. I have rebooted twice with no change. Anyone else having this issue?     **Added Labels**

bg47 by I plan to stick around
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98.1 CHFI Christmas Music and Fireplace Channel

I have legacy VIP TV and have been waiting weeks for the Christmas music to actually show up on channel 299. The message "Thank you for tuning in. Please be advised the Sunset Channel will resume on January 11, 2024" is the only thing I see with elev...

Kmwolf by I'm here a lot
  • 513 Views
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Rogers Digital Cable -- Some Channels Black Screen

Thought I would write to describe what happened on my Rogers Digital Cable TV. A week ago Friday morning, a number of channels were just showing black screen. And the selection of which ones were black screen seemed to change from time to time. Most ...

Ontario by I plan to stick around
  • 323 Views
  • 1 replies
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Resolved! Can't connect Samsung series 6 TV to internet with Nextbox 9865

I have Rogers cable internet and TV with a Nextbox 9865. I connected a cat6 network cable from the Nextbox to TV and it won't connect to the internet. I chose wired connection. There's one green and one amber light on the Nextbox ethernet port when t...

adm7007 by I plan to stick around
  • 540 Views
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