I have been having an issue the last several hours of trying to connect to smart home monitoring through the app saying "error connecting to server". I checked my internet and its been working fine. Checked on all devices and same issue.
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Thank you for your post and welcome to the Rogers Community Forums!
It's quite strange that the Smart Home Monitoring App works fine on your iPad but not on your iPhone. Was there an update done to either the App or the iOS on your iPhone recently? Can you confirm the version of the App on your iPad versus on the iPhone?
We may need to escalate a Ticket to our Network Engineers to see what could be causing this. Keep us posted on the answers to the questions above and we can do our best to troubleshoot this for you.
We look forward to your response!
First - why do I have to communicte with Rogers via a message board? Why is there no customer service option for just sending an e-mail for a one-to-one conversation.
Second - The system is not consistently following the rules I have set up - the night temperature is is not being followed and the house is way to warm.
Third - As of a few days ago I cannot log into the web home monitoring application because there is a new log-in page. Why is a separate login required from within my Rogers account? And, there is no option for a password reset.
I am not impressed.
I keep getting this 'error connecting to server' more frequently. It takes longer to sign in to the app. What is going on? My mom is old and has not data to use this app and she cant run and disarm/alarm it every time she needs to leave the house - I am responsible for disarming/alarming our system when people are away. If I can't use the app when I'm away from home, then what is the point of paying all this money for a security system? Waste of my money.
I am having issue connecting smart home monitoring from my app since morning cannot giving error checked my home internet rebooted as well working perfectly fine . But still having same issue on the app
Welcome to the Rogers Community Forums! 😃
I know how important it is to have consistent access to your Home Monitoring App. Does this happen on all of the devices you've tested thus far? Do you see any error message on the Smart Home Monitoring Touchscreen?
If you are not seeing any errors on the Touchscreen and everything appears to be working well inside of the home please try uninstalling and then reinstalling the App on your device.
Let us know if issues are persistent!
I recently moved and the smart hub itself I cannot get to pair with the app, no matter what I try. Was working fine with my phone until we moved and I changed the pw on the wifi. It connects to the hub on its own wifi, but when connecting back to my net and reaching their server is a no go.....without that paired I cannot add the camera back to the system. I've tried resetting modem, hub, camera, to no avail.
Few mins ago I get this, not sure if the 2 are related.
|Restoration efforts are underway|
|There is a network interruption in your area. We’re sorry if you’re having trouble using your TV, internet or home phone services. We know you rely on our services and networks, and keeping you connected is critical now more than ever.|
Our technicians are working as quickly as possible to make the repairs in your area and get services up and running again. We’ll send you another message when we have an update.
Welcome to the Rogers Community Forums!
We appreciate you posting your concern to the community. I know how important it is to have your Smart Home Monitoring(SHM) system working properly so you can monitor and manage your home while away.
The notification that you reported does not appear to be specific to SHM. We'll need a bit more information before we can determine what steps to take next.
We look forward to hearing from you.