Rogers Xfinity TV
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Recent service visit

I’ve been having issues with dropped service ( tv and internet) every day for over two years. I’ve had my cable line replaced, my modem replaced, connectors replaced and changed to the latest ignite package. Still continued loosing service. Wednesday...

Compound1 by I've been here awhile
  • 672 Views
  • 1 replies
  • 1 likes

Downloaded & go shows missing

I downloaded shows from pvr to my tablet. On pvr show shows downloaded to device. On tablet in app shows downloaded however in downloads there is nothing?? These shows are missing? How to reset?   ***EDITED LABELS***

Setup Ignite TV on a Samsung TV

Trying to set up Ignite on our Samsung QLED Tizen QN55 (2017) and when I try to select the source (long press), nothing happens. I plugged the HDMI into the OneConnect port on the back of the TV (there doesn't seem to be a dedicated HDMI port). Any a...

Local radio stations

I'm getting ignite put in next week and I need to know if I can get local radio stations. I know it doesn't come with the TV stations but is there anyway you can download an app like TuneIn what's something I can get radio stations on. Thanks   ***Ad...

Stingray graphics do not show on TV

I am a Shaw cable subscriber and have a Premier TV subscription.  My equipment is the Arris Gateway HDPVR and 4 Arris portals. While I am receiving in all other respects full functionality in programming as far as I can tell, I am no longer receiving...

gswaters by I'm here a lot
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Can't Watch Certain Channels On Ignite TV App

I cannot watch certain channels, says connect to your in home wifi, I am connected to my in home wifi, it does it on all devices, it doesn’t care if I’m on The gateway itself or the wifi pod provided by rogers, I’ve re installed the app, it makes no ...

JHRM by I'm here a lot
  • 11258 Views
  • 20 replies
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Sportsnet+ and Global Tv App

Hello,I’m unable to watch any games on sportsnet+ or watch any channels on the global tv app. Both apps when I sign in using my rogers account it says I don’t have a subscription to watch but I do have all of the channel available to me on my TV. Thi...

bluecat560 by I've been here awhile
  • 2992 Views
  • 9 replies
  • 0 likes

Continue Watching…

How do I clear/delete shows listed under “continue watching”?I’m no longer living with the one who watched these shows, I really don’t wanna continue to see these on my screen.

Blade_27 by I'm here a lot
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Distorted Picture on IgniteTV

We have just had Ignite TV installed and our main set is an old Panasonic model and not a flat screen. The image on screen is distorted - stretched too tall and out of proportion. Is there a way to get a letterbox format the way our old Gateway had i...

JohnR1 by I've been here awhile
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  • 6 replies
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Anyone else find this frustrating??

I don't know about any of you, but I find it very frustrating that you can't easily remove a added channel or theme packs.  You can add a new channel in all of 5 seconds right from your ignite remote, but, when you want to remove one it becomes a pro...

Brad78 by I've been here awhile
  • 1751 Views
  • 3 replies
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Resolved! ICC T20 World Cup 2024

Will Rogers be showing the ICC T20 World Cup in June (Willow TV) like Bell - free or pay per viewNeed to know whether I should be switching to Bell on a go forward basis, I’m tired of waiting for a last minute decision by Rogers   **Labels Added**

cbmaingot by I've been around
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Incredibly Disappointed with Customer Servicr

I called into support because i kept getting a 03117 error. The support rep was great; and suggested an upgrade on my plan to increase not only speed but bandwidth. I agreed and a new modem was sent out.Talk about going from hero to zero in a couple ...

SharOn88 by I've been here awhile
  • 627 Views
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Crave Subscription Just Stops Working

We have Crave with our ignite package. I can see it on my bill but it just decides to stop working and tells me that I need a subscription in order to watch the shows I want to watch. Happen again tonight 4 episodes into a series. Now nothing works. ...

priffault by I plan to stick around
  • 4698 Views
  • 15 replies
  • 3 likes

Resolved! Xi6-t default power on channel

Hey everyone,My grandma recently just moved apartments and they have been provided with the new xi6 box.She's 99 and previously we had her tv auto tune into her favorite channel on power on, but we cannot find this option for her on this new box.Is t...

stokedcrf by I've been around
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  • 5 replies
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Resolved! BritBox Log in Problems

My Wife got hooked on BBC First programming and decided she needs BritBox. OK, no problem. Oh wait...problem I am trying to sign in and can enter my email address but I cannot seem to m ove down to the password box. No matter what button I push, the ...

schmidtp by I plan to stick around
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What are "4K Channel Pack and 4K Premium Access"

On my Rogers bill I have a IgniteTV and internet bundle.  When I look at the detail for this service it shows both 4K Channel Pack and 4K Premium Access for $0/month each.  What are these supposed to be?   Am I right in assuming that for now they are...

wayner92 by I'm a senior contributor
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  • 1 replies
  • 0 likes