Rogers Xfinity TV
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Picture & Sound Are Out of Sync

My ignite tv box in my room is lagging, meaning the lips r moving on shows but the voice comes after. This is only happening on my tv so im pretty sure its a ignite box problem. Yes yes ive restarted modem, restarted box, refreshed box, blah blah but...

Nwhelan77 by I've been here awhile
  • 4890 Views
  • 5 replies
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Resolved! Email notification of Preview channel changes ?

I just subscribed to Ignite TV a couple of weeks ago.  We realized that there were channels we could watch that were not on our list of subscribed channels.  I figured out that these seem to be channels that have a Free Preview running.  I know there...

chris243 by I've been here awhile
  • 1933 Views
  • 5 replies
  • 1 likes

Channel Lineup

Is there a way to get a printable channel lineup for popular channels for London         ***Edited Labels***

Colleen76 by I've been here awhile
  • 575 Views
  • 1 replies
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Ignite Box not activated

The replacement STB arrived Tuesday. I have made many calls but yet to have my TV working. I got a "Device activation has failed due to error: 012." message.   *Added Labels*

cadlewis by I've been here awhile
  • 1963 Views
  • 6 replies
  • 1 likes

PVR

Our PVR records shows we don't want and doesn't record the shows we set up. Every day it seems to reset back to the shows we don't want. I'm tired of deleting shows every day 3 times a day   *Added Labels*

Hervette by I've been here awhile
  • 1161 Views
  • 3 replies
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Scheduled Recording list "upside down" on web version.

Since sunday, when I select Scheduled on the web browser version, the list of recording is "upside down", today's recording is all the way to the bottom and the furtherest is on top. it can be annoying to check what show is still set to record the re...

Scheduled Recording order issue.png
ReneHache by I'm a reliable contributor
  • 541 Views
  • 1 replies
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Xumo Content Unreliable

We started watching the excellent British drama series Kavanagh QC via XUMO. Somewhere around season two instead of viewing the episode we find we're sent to XUMO Live TV. Something similar happened when we tried watching old episodes of Third Rock F...

Cap07 by I'm a reliable contributor
  • 1580 Views
  • 3 replies
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Ignite App Chik-Fil-A commercials

Rogers has to do something about their ads on the ignite app. Watching a show and being bombarded with the same Chick-fil-A ad not once, not twice, three times in a row, the a CTV ad. Come on….. for the amount I pay for my services. My playbacks shou...

src_72 by I've been here awhile
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Resolved! How to access Ignite TV on computer while using VPN?

I am using a VPN for privacy reasons, not to bypass any geofencing.    Is there any way to bypass the This Video Cannot Be Played error while staying connected? I am using NordVPN. As soon as I disconnect Nord, the video resumes.       ***Added Label...

CJ35 by I've been here awhile
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  • 1 replies
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Harmony and Ignite

Just changed over to ignite and wanted to know what people that have harmony remotes are entering for the ignite boxes?Xfinity Xi6-T or Rogers Xi6-T?     ***Added Labels***

robleggett by I've been around
  • 2299 Views
  • 4 replies
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Ignite TV and internet cutting out

Hi all,I usually don’t post on forums but I’m really frustrated. About 3 weeks ago, my Ignite TV and internet kept on cutting out as frequently as every 30 seconds. TV sound and/or picture would cut out and my internet would time out.I have had 5 tec...

Simon123 by I've been around
  • 6102 Views
  • 5 replies
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Intermittent Blue Screen for Ignite TV

Occasionally when turning on the TV box, I get a blue/green box on the center of my TV screen. I've tried changing HDMI cables and going from wired or wireless but that doesn't seem to help.   When the box works, the TV quality is fine and there does...

thermosca by I've been here awhile
  • 8218 Views
  • 12 replies
  • 1 likes

Flex channel exchange issue

I have the Flex package, but have been encountering issues with the website on trying to change channels, with a pop-up saying that there is an issue on the Rogers end. Has anyone else had the same issues?    **Labels Added**

geddo by I plan to stick around
  • 1017 Views
  • 3 replies
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Resolved! Ignite TV

Just upgraded to Ignite tv and new modem(500Mbps) I find that 40% of the time the tv starts up quickly able to watch within a few seconds but the rest of the time between pushing the power button on the remote and being able to see a a station can ta...

beary1 by I've been here awhile
  • 2553 Views
  • 3 replies
  • 0 likes

Removing Packages on Ignite TV

So I had to add the Canadian Time Shifting package to ensure I received channels airing my favourite football team over the regular season. Now that the playoffs are here, I no longer need the Canadian Time Shifting package.   While I was able to add...

dalziel66 by I plan to stick around
  • 1700 Views
  • 3 replies
  • 0 likes