Rogers Xfinity TV
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Distorted Picture on IgniteTV

We have just had Ignite TV installed and our main set is an old Panasonic model and not a flat screen. The image on screen is distorted - stretched too tall and out of proportion. Is there a way to get a letterbox format the way our old Gateway had i...

JohnR1 by I've been here awhile
  • 1926 Views
  • 6 replies
  • 0 likes

Anyone else find this frustrating??

I don't know about any of you, but I find it very frustrating that you can't easily remove a added channel or theme packs.  You can add a new channel in all of 5 seconds right from your ignite remote, but, when you want to remove one it becomes a pro...

Brad78 by I've been here awhile
  • 1621 Views
  • 3 replies
  • 6 likes

Resolved! ICC T20 World Cup 2024

Will Rogers be showing the ICC T20 World Cup in June (Willow TV) like Bell - free or pay per viewNeed to know whether I should be switching to Bell on a go forward basis, I’m tired of waiting for a last minute decision by Rogers   **Labels Added**

cbmaingot by I've been around
  • 5895 Views
  • 3 replies
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Incredibly Disappointed with Customer Servicr

I called into support because i kept getting a 03117 error. The support rep was great; and suggested an upgrade on my plan to increase not only speed but bandwidth. I agreed and a new modem was sent out.Talk about going from hero to zero in a couple ...

SharOn88 by I've been here awhile
  • 565 Views
  • 1 replies
  • 0 likes

Crave Subscription Just Stops Working

We have Crave with our ignite package. I can see it on my bill but it just decides to stop working and tells me that I need a subscription in order to watch the shows I want to watch. Happen again tonight 4 episodes into a series. Now nothing works. ...

priffault by I plan to stick around
  • 4294 Views
  • 15 replies
  • 3 likes

Resolved! Xi6-t default power on channel

Hey everyone,My grandma recently just moved apartments and they have been provided with the new xi6 box.She's 99 and previously we had her tv auto tune into her favorite channel on power on, but we cannot find this option for her on this new box.Is t...

stokedcrf by I've been around
  • 4559 Views
  • 5 replies
  • 0 likes

Resolved! BritBox Log in Problems

My Wife got hooked on BBC First programming and decided she needs BritBox. OK, no problem. Oh wait...problem I am trying to sign in and can enter my email address but I cannot seem to m ove down to the password box. No matter what button I push, the ...

schmidtp by I plan to stick around
  • 2950 Views
  • 2 replies
  • 0 likes

What are "4K Channel Pack and 4K Premium Access"

On my Rogers bill I have a IgniteTV and internet bundle.  When I look at the detail for this service it shows both 4K Channel Pack and 4K Premium Access for $0/month each.  What are these supposed to be?   Am I right in assuming that for now they are...

wayner92 by I'm a senior contributor
  • 3437 Views
  • 1 replies
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Why is there so little 4k TV content?

Rogers has been a leader in 4K and have broadcast all Blue Jays home games in HD since 2017.  That is a pretty long time ago.  There is also a TSN 4K channel and we get lots of Leafs and Raptors games in 4K.  But beyond that 4K content seems kind of ...

wayner92 by I'm a senior contributor
  • 6062 Views
  • 9 replies
  • 0 likes

Recording got cut-off early

I wanted to watch the 2024 Women's Pacific Four Rugby game that was aired on Saturday using On Demand. It was an important game for Canada as the team with a win would become second in the world if they beat New Zealand for the first time in 18 games...

littleha by I've been here awhile
  • 801 Views
  • 2 replies
  • 0 likes

TV Audio Distorted

Just purchased Ignite TV/Internet. Experiencing intermittent audio voice distortion. How do I fix?Thank you   *** Edited Labels ***

William16 by I've been here awhile
  • 2956 Views
  • 9 replies
  • 0 likes

Streaming Apps no longer working with Rogers Ignite.

We've have Rogers Ignite internet and tv with streaming for the past 5+ years. We have the main Ignite box from Rogers in the basement and then have been using an AppleTV to access apps like CTV, Global, CityTV, etc by using the channel native app an...

Sab31 by I've been here awhile
  • 3704 Views
  • 6 replies
  • 3 likes

How to unsubscribe from Shudder on Ignite?

I subscribed to Shudder in error today. Thought I'd be prompted to set up an account/profile, instead Rogers went ahead and subscribed me immediately for $5.99/month. I was just interested in seeing how the App might look on Ignite (not well it turns...

Qram by I've been here awhile
  • 3020 Views
  • 6 replies
  • 1 likes

Resolved! Ghost in the machine

Everyday at 10:30pm exactly my Rogers XiOne box starts to plays Sports Channel no matter what I am watching.  If I am watching an OTT service on another box,  my tuner input changes to the XiOne input.  I checked and nothing is scheduled on the box o...

emveepee by I plan to stick around
  • 1391 Views
  • 3 replies
  • 0 likes

Resolved! TV Program with DTV on iPhone

I was watching a program on my iPhone that has DTV. A voice describes everything the person is doing and it's annoying to say the least.   Is there a way I could turn it off in the iPhone settings? I know how to turn it off through the TV menu but no...

falcios by I'm a senior enthusiast
  • 1766 Views
  • 5 replies
  • 0 likes

Resolved! XR15 Remote No Longer Controls Soundbar?

Have paired my ignite remote with a Samsung TV and Yamaha soundbar for a couple of years now.    It has worked perfectly.   Had a defective "arrow" button on that remote, so contacted Rogers for a replacement.    In the meantime I grabbed another XR1...

robtoe by I'm a reliable contributor
  • 2107 Views
  • 6 replies
  • 0 likes

My TV is down again

@roger's must not want me to have TV services. It took this company from April 19 to May 1st to get my TV working again, I made it to today, May 4th and my TV is down again. I’m watching Game 7 on my phone….

Japer by I plan to stick around
  • 668 Views
  • 2 replies
  • 0 likes