Rogers Xfinity App for Fire Stick (not Shaw)

[sdcox]

I have 2 new Amazon Fire Stick 4K Max.  Tried to set both up this week.  Tried to download Rogers Xfinity App (Red background - not Shaw) and get a message “unavailable”.  When I check compatibility, I get a message device is compatible.  I see in the forum many others seem to be having the same issue since the beginning of 2025.  I even tried purchasing the app on the Amazon store, then syncing the fire stick with the Amazon store and was still unsuccessful.

Can you please help?  Thank you

***Edited Labels***

[wayner92]

Everyone is having this issue, but Rogers has yet to acknowledge it.

[hothomas]

To me Its clear they don't allow it to work on a firestick for Rogers customers in order to rent the boxes out for $15/month. 

[wayner92]

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@hothomas wrote:

To me Its clear they don't allow it to work on a firestick for Rogers customers in order to rent the boxes out for $15/month. 

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But they did for a month or so during December.  Something has changed in the last week or so.  I bought a new Firestick and I installed this app on Dec 27.

[AV_Fan]

For those that installed this app in Dec, are you able to download recordings from the cloud for offline viewing? That functionality is listed as a product feature as per the app store but appears to be missing from the menus.

[ta1835]

Just signed my mother up two days ago and was specifically directed by Sales to use a Fire TV Stick instead of renting a box.

[Biollw]

One box is included with the service. 2nd and more can be rented.

[ta1835]

Yes, and Sales said 'save the $17 rental on second box and use our app on FireTV Stick instead'

[cjb41]

Same here, just two days ago had a Rogers employee specifically recommend buying an Amazon Fire Stick to replace my rented entertainment box i was looking to return due to the rental price hike.

now that I have the FireStick it looks like the Rogers app cant be downloaded in 2025. Do better Rogers, get this fixed and stop being sketchy

[marcellom12]

Offers firestick as an option grab more customers, conveniently lock them in for 2 years then app doesn't work. Rogers in a nutshell. 

[sdcox · Accepted solution]

After 1 hour on the phone with Xfinity Support, then 2 1/2 hours with Amazon support and finally another 1 hour with Rogers Xfinity support this week, the Rogers Xfinity App is available.  I downloaded on both my new Fire Stick 4K Max’s.  Working great!  Thanks for all the comments and replies.

[Lta]

Where did you download the app from?

[Biollw]

App store. The rogers xfinity app with white letters and red background.

[gziotek]

Hi... I have recently purchased two fire sticks.  Downloaded the Rogers App and had them both up and running in a few minutes - was actually quite simple.  Also - was able to access anything which was previously recorded.  I rent 4 boxes - so now that I have confirmed that this works, I am going to return 3 of them and save $30 a month.  It is NOT exact same interface as with the boxes, however works great.