The statement released yesterday by the president of this company was misleading and premature.The outage did not last 12 hours, we lost tv and internet from 5:00AM Friday to until 4:00PM Saturday afternoon.At that point, TV still was still unwatchable as it cut out or froze every 3 seconds until we went to bed at 12:30AM Sunday. We can report that as of 10:30 AM Sunday,all services appear to be up and running.
Reports of a $2 credit on our bills ,is an insult to me as a consumer and will only solidify my resolve ,to review other alternatives that offer value for the money we spend at Rogers ,which is approximately 410.00 a month for all services.TV ,Internet ,home phone (which we never wanted) and two cell phone accounts.Rogers was not forthcoming ,when I was able to reach them yesterday and continued the line that all services had been 95% restored ,when they were clearly not.This is a continuation of poor customer service and failure of services that Rogers is all too often criticized for and not held accountable for and I would encourage all customers of Rogers to consider their alternatives and to voice your disapproval with this giant entity who cares very little about their customer base
