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TV Tiers and Channels

I'm really confused about the different TV package tiers and their respective lineups . I have an offer for the Premier ignite tv package however the number of channels checked off is no where close to the number of channels "offered" and the number ...

dk31 by I've been around
  • 3276 Views
  • 1 replies
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Resolved! What is the newest generation of TV box for Ignite?

My girlfriend just moved her Rogers Ignite TV to my place, but she's had Ignite since it first launched.  I know there have been multiple generations of wireless modem ... but I cannot find out if there have been generational upgrades to the TV box. ...

Lyphe416 by I plan to stick around
  • 6078 Views
  • 2 replies
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Resolved! No Access to 4K Content on Ignite TV

No access to Stingray Now 4K & Stingray Festival 4K   I recently subscribed to the Ignite TV popular package which includes the 4K channels. But I only seems to have access to the Sportsnet & TSN 4k channels. Stingray Now 4K & Stingray Festival 4K ap...

skadriancor by I've been here awhile
  • 21476 Views
  • 28 replies
  • 1 likes

OnDemand Search Needs an Update

The Search function in OnDemand should permit multiple filters.  I'd like to be able to type in Comedy+Mystery and get a list of shows and movies that meet BOTH those criteria.  Instead you would only get "nothing found" because no show name has both...

RedMarvel by I plan to stick around
  • 826 Views
  • 1 replies
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Resolved! Ignite phone and home alarm system

We got Ignite bundle installed last month. Rogers technician came home to setup Ignite internet router, Ignite TV box and phone. Our phone dmark point is in the basement near the electrical panel and that is where previous Rogers home phone box was m...

rookie8155 by I plan to stick around
  • 12973 Views
  • 25 replies
  • 0 likes

Resolved! Netflix not in 1080 HD

I've had an issue in the last month or so where when I watch Netflix through my IgniteTV, I cannot see full HD quality. Not 4k, but 1080. I would say at best it's 720, maybe even 540.When watching any movie now, I am watching Netflix through my PS4 a...

Mcmac80 by I've been here awhile
  • 3583 Views
  • 3 replies
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Ignite TV on Laptop with low bandwith internet service

It is great being able to watch many channels at ignitetv.rogers.com on a browser.    However, whereas Amazon Prime, Netflix, Disney and YouTube all work well with low bandwith DSL service, IgniteTV looks horrible.  It disconnects briefly but often a...

deansj by I've been here awhile
  • 1675 Views
  • 4 replies
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Unauthorized movie purchase

Today, I discovered a movie purchase charged to my account on November 27, 2021 at 8:53 pm. I called Rogers but told it had been authorized by my pin. But I never set a pin. Furthermore, the movie is a horror film which I have no interest in. No one ...

Jmacmillan by I've been around
  • 4020 Views
  • 8 replies
  • 1 likes

Two types of audio loss on two boxes

We moved to IgniteTV in January and things have been good until recently and we started to experience some audio losses on both our IgniteTV boxes.   On one of the boxes, when watching recorded content, we sometimes lose audio altogether. The fix for...

chank by I plan to stick around
  • 1655 Views
  • 6 replies
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Resolved! Accessing Ignite TV While in the U.S

I am in the US and cannot use Ignite TV even with a VPN. What seems to be the problem?We have a friend who can get all of their Bell programs. It seems to me that Rogers is a poor choice.   **Labels Added**    

gcg by I've been here awhile
  • 17441 Views
  • 7 replies
  • 2 likes

We can't record series from Global channel 3

I went to the Guide, Channel 3 Global / next Tuesday / 8pm / to record series = 9-1-1- and NCIS HawaiiWent to the record  Options= / All Episodes / New Episodes Only / Channel= GLOB Only (the rest of menu I left as is) / Confirm / YOUR recoding is se...

M_Dal by I've been here awhile
  • 2077 Views
  • 4 replies
  • 1 likes

Resolved! Ignite TV - How to stop and save a currently taping show?

I’m taping a show (Olympics) but want to stop it & save what’s been taped so far. Only option I can find is to stop taping and cancel/delete!Not liking the features on Ignite TV.       ***Edited Labels***

hjjjjj1 by I've been here awhile
  • 4087 Views
  • 3 replies
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Resolved! Ignite Closed Captioning Mess

If you call up the Guide, or Info, etc. Closed Captioning will keep running over top of it making it impossible to read either. Closed Captioning should of course stop/disappear when bringing up any other text.    Does anyone else not experience this...

Johnrc123 by I plan to stick around
  • 3895 Views
  • 5 replies
  • 2 likes

Resolved! IgniteTV "Zombie" Recordings, Where are they kept?

I just got IgniteTV installed so I'll probably have a few questions in the next while, even though I've been keeping up with most of the IgniteTV posts.   On Digital Cable I could see "Zombie" recordings in my tile list at the bottom. These are recor...

57 by Resident Expert
  • 1677 Views
  • 3 replies
  • 1 likes

Resolved! Recording stop times - 30 minutes max?

I noticed today that when setting a recording, we can no longer set the stop time to be more than 30 minutes. Why is that? When I tape a sporting event, like F1, many times they run overtime. With the Next box we could schedule for up to 3 hours over...