How to pair a remote to an Ignite gateway and a TCL TV with Roku

[canadiantech]

There is at least one model of TCL TV that has an Roku OS in it.  Pairing is impossible unless you follow this:

When it asks for the model of the TV, use the entry field to enter  TCL-ROKU.  The dash is important.  The pairing tables  list TCL  and ROKU, but do not list TCL with ROKU, you need to make the entry to find the pairing.

***Edited Labels***

[RogersTony]

Hello, @canadiantech 

Thank you for sharing these steps with the community! 🙂

RogersTony

[canadiantech]

You are very welcome indeed.  I am a techie of quite a number of year myself.  I was frustrated when the "techie" at Rogers tried again and again to find a solution then scheduled a visit.  So i put my logical head to it and disovered the problem.  I just wnated to share this in the hopes of saving someone else the problem.

[Vero52]

I can not access the hyphen(-) on the keypad on my TCL 40 inch Roku

[canadiantech]

I don't know if the 40" is different from my 55".  I cannot replicate the situation.  Try using a space, maybe

[Vero52]

I tried it but didn’t work.

[canadiantech]

Sorry, I do not undetstand what you mean?

[57]

---

@Vero52 wrote:
I can not access the hyphen(-) on the keypad on my TCL 40 inch Roku

---

I'm not sure, however, I believe the instructions are on how to programme an IgniteTV remote to control a TV's on/off/volume functionality, not how to programme the TV's remote to control the IgniteTV box.

I always prefer to use the following link, select setup, select add new TV, select the make, then say you don't know the model number and a list of codes to try will be supplied. (12434 or 11756 for TCL for example)

https://www.urcsupport.com/urc_product/rogers-xr15/?product-provider=365

Please excuse me if I'm misinterpreting this thread.  (I do realize that some TV remotes can be programmed to control the IgniteTV box, however, you often lose functionality like Voice Commands, it's only IR instead of RF, etc.)