My XR15 voice remote is dead. No its not the batteries. No it doesn't need to re-paired with box. Its dead, as in no lights whatsoever.
I went to a local Rogers store to swap it and they told me that they, nor any other stores in the area, have remotes for replacement. Really, when and why did this change? How hard is it for them to provide this service? They have fast access to our account details to verify we are a customer.
Rogers is only interested in new business, they don't care about their existing customers.
I was told I have to phone customer service. Oh that's great, I know where this is going. How many hours do I have to spend on the phone now? What will they try to sell me?
Well its been 20 minutes on hold.
I'll try the online chat while I wait. I'm 28th in que.
20 minutes and chat responds.
1 minute later phone support answers, takes info and puts me on hold.
I tell chat I don't need them anymore, and suddenly my phone connection is dropped.
Luckily I catch chat in time before they disconnect.
Oh look, chat is offering me a credit card, BIG SURPRISE.
After several questions, chat is sending a replacement, IT WILL TAKE 3-5 BUSINESS DAYS.
Its not until I complain that they offer to expedite it for a 1-3 day delivery.
So I guess this would normally leave you with no service 'til delivery. Luckily, I still have an old remote that a tech let me keep from my first dead Ignite box.
FAIL, FAIL, FAIL, AGAIN, AGAIN, AGAIN
***Added Labels***
