Roaming Charge activated due to Incoming Text.

[ions78]

Hello Rogers,

I am currently living in Thailand.  Today I needed to validate my identity on Amazon.com and they sent me a Text.  My understanding is that Incoming Texts are free yet my Roaming was activated today due to the incoming Text. 

Two weeks ago, I received a Text from Amazon, but my Roaming was not activated.  I have my cellular data always turned off so I am not certain why I was charged today for an Incoming Text?

Can you please provide an explanation.

Thank you

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[RogersCorey]

Hello and welcome to our Community @ions78!

My name is Corey and I believe I know what happened here.

Sent/received premium texts (alerts, messages related to content and promotions) and messages sent while roaming are not included with your package and are charged at applicable rates. 

Regards,

RogersCorey

[ions78]

Hi RogersCorey,

Thanks for your response.

So incoming texts sent from Amazon.com or BMO for identity validation purposes are considered premium texts and activate a roaming charge?

Only incoming texts from Family and Friends are free?

Hence, there are two classifications of incoming texts Premium and Regular?

Thank you.

[RogersAndy]

Hey @ions78.

Incoming texts such as this I don't believe should have resulted in a charge, I would recommend reaching out to us @CommunityHelps at your convenience so we can take a closer look.

Thanks for letting us know!

@RogersAndy

[ions78]

Thanks for your response RogersAndy.

Is it possible that I get the Roaming Notification but the charge is actually not applied?

Next time I need to activate my Roaming to make a call in Canada I will follow up with Rogers and call them directly.

Thanks for the further clarification.

[ions78 · Accepted solution]

I called Rogers today and they confirmed I was not charged for the Incoming Text.   They said you get the Welcome Abroad text from Rogers Roaming but that doesn't mean you were charged.

Thank you

[57]

@ions78 : It's also easy to login to your MyRogers PAYGo account and see your transactions. This may take less time than calling and may be easier. Depends on your situation I guess.  I have always found the PAYGo people to be very helpful and rarely have to wait more than a minute or two to speak to a PAYGo CSR, but for just looking at transactions, I login to MyRogers.

I also always receive the "welcome abroad" texts when travelling outside the country.