Thank you for posting your concern in the Community and welcome to the Rogers Community Forums!
Dealing with slow speeds is the worst! I'd be looking for a solution as well.
When did the issue started? Is it indoors only or also happening outdoors? Is the device purchased directly from us or via a third-party source?
We look forward to hearing from you.
Good day @beerhoff,
Welcome to the Rogers Community and thank you for bringing this up to our attention!
We appreciate the details you provided in your post. You mentioned using your device since mid-December; Were 5G speeds previously fast enough or did you just change to Rogers as a service provider?
Additionally, if you upgraded your hardware, are you able to confirm whether you changed your SIM card to a new one as well?
Let us know if you've gone through any troubleshooting steps since noticing the issue!
I changed to Rogers as a service provider. I tested it in downtown yesterday. It was ~300Mb/s, but not in North York at the location I mentioned previously.
>>are you able to confirm whether you changed your SIM card to a new one as well<< All is new and came from Rogers.
>>Let us know if you've gone through any troubleshooting steps since noticing the issue!<< Negative. Please share details so I can share results.
Thanks for the additional info, and welcome to Rogers. Since you were getting ~300 Mbps speed in downtown, we don't need to troubleshoot your device.
How is the signal strength when you are testing in North York? The issue could be related to other factors like distance, Cell site frequency, obstructions, RF interferences, terrain/geography, etc. You can check the network status and report the slow speed.
Yikes! Thanks for bringing this up to our much needed attention. 🙌 I know firsthand how important it is to ensure you're receiving consistent speeds when you're on the go. I just have a few additonal questions for you to get down to the bottom of this.
Does this tranpire only when you're attempting to load Google or other applications and websites as well?
What kind of device are your using and was this device purchased through us or a third party?
When did the speed issues start occuring?
Looking forward to hearing from you,
Same thing for me but worse. We are just outside London, Ontario and getting less than 1.3mb/s often sometimes as bad as 15 Kbps. When we first opened the box and plugged it in after picking it up rom the Rogers store three weeks ago we were downloading at above 50 Mbps (which we were happy with because it was five times faster than the RocketHub we have had for 20 years which usually maxed at 14 mbps), Pray for us.
Thanks for sharing your experiences here. I'm sorry to hear about the issues you've been having with your 5G service. 😞
By any chance, have either of you had the opportunity to check out our troubleshooting guide found here? As mentioned in an earlier post by @RogersMoin , you may also check your network status there as well, and chat in to Technical Support to report an issue, if needed.
We really hope the situation improves!!
Kindest of regards,
Rogers could definitely improve network data performance across the board. I have steadily seen data speeds decrease over the past few months after returning to Rogers.