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3 G service plans to discontinue?

gerrymacd
I've been here awhile

As 3g service is being discontinued in the US in 2022

Any plans for Rogers?

  • 3G
35 REPLIES 35

Re: 3 G service plans to discontinue?

RogersTony
Moderator
Moderator

Hello, @gerrymacd

 

Thanks so much for posting your concerns in our community.

 

I can understand how important it is to know when your 3G devices will no longer be supported. You can find out more about this by visiting here.

 

RogersTony

Re: 3 G service plans to discontinue?

57
Resident Expert
Resident Expert

Here's the news on 2G/3G:

 

https://bsav.ca/important-notice-regarding-upcoming-2g-3g-changes-on-the-rogers-network/

 

  • ...regarding the Rogers Network. Customers with IoT devices utilizing the 2G/3G network and operating on 1900 MHz frequency band have an additional  3 months of service. Sunset is now scheduled for March 31st, 2021.
  • Customers with IoT devices utilizing the 2G network and operating on 850 MHz frequency band have an additional 12 months of service. Sunset is now scheduled for December 31st, 2021.
  • 3G 850 MHz and 3G dual band devices that utilize 850 MHz will NOT Sunset before December 31,2025.


 

Re: 3 G service plans to discontinue?

Pauly
Resident Expert
Resident Expert
I find it a little ironic that the info about Rogers shutting down 2G or 3G is no where to be found on THEIR website, yet its found on someone elses website ie BSAV.ca

Re: 3 G service plans to discontinue?

OLDYELLR
I'm a senior advisor

How can I tell if my LG-E410B 3G phone operates on the 1900 MHz frequency band? I can't find anything in the specs.


Rogers PayGo. Location: S-W Ontario

Re: 3 G service plans to discontinue?

57
Resident Expert
Resident Expert

I searched the phone model on the web and found the following in the first hit:

 

https://www.gsmarena.com/lg_optimus_l1_ii_e410-5608.php

 

https://www.movical.net/au-en/features/lg/e410b-optimus-l1-ii

 

Expand the "Network" line and it shows:

2G bands GSM 850 / 900 / 1800 / 1900
3G bands HSDPA 850 / 900 / 1900 / 2100


Looks like you're good until the end of 2025.

Re: 3 G service plans to discontinue?

JKnott
I'm a reliable contributor

I have noticed something curious on the VoLTE FAQ.  According to it, VoLTE won't work in the Extended Coverage areas or Northwestern Ontario.  But with 2G and 3G being shut down, that will leave people unable to make calls in those areas.  I trust this will be corrected before the shutdown.

 

"Where can I use VoLTE?

In Canada you can use VoLTE where ever you have an LTE connection on the Rogers network. VoLTE will not work in Extended Coverage (EXT) areas or Northwestern Ontario. "

Re: 3 G service plans to discontinue?

57
Resident Expert
Resident Expert

Per post 3 of this thread, Rogers 3G/850 MHz is good until the end of 2025, assuming your phone has it.

Re: 3 G service plans to discontinue?

JKnott
I'm a reliable contributor

Yes, but that wasn't my point.  Sooner or later, 3G will be gone.  If VoLTE doesn't work in those areas, then what?

Re: 3 G service plans to discontinue?

57
Resident Expert
Resident Expert

...That will be 4 years from now.  

Re: 3 G service plans to discontinue?

JKnott
I'm a reliable contributor

Here's some more info. According to this, 850 MHz 3G will be shut down by Dec 31, 2025. 1900 MHz 3G has been shut down, as has 2G.  This chart also shows 5G, but not yet on 1900 MHz.  Rogers is getting ready to roll out 5G there and on 3.5 GHz C band.

Re: 3 G service plans to discontinue?

Pauly
Resident Expert
Resident Expert

I stopped using 3G years ago. All my phones are 4G LTE (VOLTE) capable at a minimum

Re: 3 G service plans to discontinue?

JKnott
I'm a reliable contributor

@Pauly wrote:

I stopped using 3G years ago. All my phones are 4G LTE (VOLTE) capable at a minimum

 

Me too.  However there are still some devices that are still 3G.  They'll now be only on 850 MHz.  I have a Google Pixel 6, which supports 5G.

BTW, you might have still been using 3G, if you were ever in an area that didn't have 4G.  It takes a while to roll out new tech to the entire country.  I had one trip to Bancroft, Ont. a few years ago, and I couldn't even get 3G, let alone 4G.  On that trip, when I as setting up a VoIP phone system for a major company, I found they didn't even have a T1 line for the phone network there.  So, some parts of the country might not have much better than 2 cans and a string.  😉

 


 

Re: 3 G service plans to discontinue?

57
Resident Expert
Resident Expert

@57 wrote:

https://bsav.ca/important-notice-regarding-upcoming-2g-3g-changes-on-the-rogers-network/

 

  • ...regarding the Rogers Network. Customers with IoT devices utilizing the 2G/3G network and operating on 1900 MHz frequency band have an additional  3 months of service. Sunset is now scheduled for March 31st, 2021.
  • Customers with IoT devices utilizing the 2G network and operating on 850 MHz frequency band have an additional 12 months of service. Sunset is now scheduled for December 31st, 2021.
  • 3G 850 MHz and 3G dual band devices that utilize 850 MHz will NOT Sunset before December 31,2025.


Despite the information in my earlier post, Rogers will be ending 3G  as early as March 31, 2025.  I'm assuming at that time they will have to open up LTE (4G) for people on Pre-paid plans, as other carriers have already done.

 

https://mobilesyrup.com/2024/04/02/rogers-will-start-to-sunset-its-3g-network-in-march-2025-report/?...

Re: 3 G service plans to discontinue?

TwitchyPuppy
I'm a reliable contributor

What's their source? All I see is websites stating that info, but it honestly feels like it's just a rumour. There's no source anywhere at all, nothing official and no statement from Rogers either (and I went through 8 pages of Google results...). I'm pretty sure someone randomly pulled that out of nowhere, one day, and everyone and their guinea pig took the bait.

Re: 3 G service plans to discontinue?


@TwitchyPuppy wrote:

...There's no source anywhere at all, nothing official and no statement from Rogers


Guess you need to refine your search techniques.  In addition to the links I provided earlier, a quick search found the following:

 

https://www.rogers.com/support/mobility/rogers-3g-hspa-networks-are-being-retired

 

https://www.rogers.com/support/mobility/3g-network-retirement-everything-you-need-to-know

 

In spring 2025, we're planning to retire our 3G network

Since Rogers was using 3G for their prepaid services, prepaid is being discontinued per the following thread in December 2024:

 

https://communityforums.rogers.com/t5/Pay-as-You-Go/Rogers-and-Fido-Pre-paid-Phone-Service-Ending-De...

 

Although that's probably not the only reason - the other being cost and few prepaid customers left.

Re: 3 G service plans to discontinue?

ReneHache
I plan to stick around

I just received this email from Rogers about the discontinuation of 3G. Does that affect regular phone calls and text?? I don't have data plan on my phone, I only use home wifi when needed. I'm I actually required to upgrade my phone. I know my phone is getting old (8 years old) and I was thinking about upgrading in a year or 2, but I can't afford the extra monthly charge for now. I only use it for phone calls (mostly for my mom).

Note: I sensored my phone number in the message below.
____________________________________________

Thank you for being a valued customer.

As part of our commitment to continually invest in our world-class network, we will retire our 3G mobile network on July‌ 31,‌ 2025 to pave the way for updated technology. 

After a review of your account, we noticed that you will need to update your device to ensure your phone with the number 506‑###‑#### will continue to work. Contact us and we will replace your phone at no additional cost¹ so you can enjoy our largest and most reliable 5G mobile network.*

Questions? Learn more about it here. 

Analia Iapichino
VP, Customer Base Management
Rogers Communications 
__________________________________________________

Re: 3 G service plans to discontinue?

Pauly
Resident Expert
Resident Expert

Despite the information in my earlier post, Rogers will be ending 3G  as early as March 31, 2025.  I'm assuming at that time they will have to open up LTE (4G) for people on Pre-paid plans, as other carriers have already done.


Well it looks like everyone was hoping that Rogers would open up 4G/5G access for prepaid users, but instead they got an even better deal, Rogers (and Fido) announced prepaid is disappearing, so that solves that mystery.  Its not something we are happy about but who knows the reasoning behind this decision.

Re: 3 G service plans to discontinue?

57
Resident Expert
Resident Expert

@ReneHache wrote:

I just received this email from Rogers about the discontinuation of 3G. Does that affect regular phone calls and text??


If you're on Rogers prepaid, see the following thread. You should have received a text on your phone that Rogers prepaid is ending on December 16, 2024 and you'll need to switch to Rogers postpaid, Fido postpaid, Chatr prepaid, or a competitor.

 

https://communityforums.rogers.com/t5/Pay-as-You-Go/Rogers-and-Fido-Pre-paid-Phone-Service-Ending-De...

 

If you're on a post paid plan, you need to search the web for the specs on your phone to see if it is 4G capable, as discussed earlier in this thread.  If it is not, then you'll need a new phone.

 

Looks like you can also use the following link to see if your phone will work:

 

https://www.rogers.com/support/mobility/rogers-3g-hspa-networks-are-being-retired

Re: 3 G service plans to discontinue?

ReneHache
I plan to stick around

^^

I have a monthly basic text and talk plan for my phone, and my phone is a Huawei GR5 (KII-L05).
The Rogers Device Information your provide can't find my phone on the list neither with my IMEI number. But the with a google search I land on Frequency Check website and it say that my phone is LTE/4G compatible. (https://www.frequencycheck.com/models/Ak5WZ/huawei-gr5-lte-kii-l05) and (https://www.frequencycheck.com/carrier-compatibility/d4NwU9/huawei-gr5-lte-kii-l05/rogers-wireless-c...)
According to the 2nd link, my phone's 4g is not fully compatible, that's maybe why they ask me to replace it.

The email says "will replace your phone at no additional cost", I mean, I won't say no to a free upgrade. I don't have a Rogers store near me, but my mom have a doctors apportment soon in a city that have a Rogers store, I might be able to get more info and get a new phone there, but I hope we can keep our "offline" old phone for privacy reason, this is my first phone and I have personal information on it.

Edit: added detail compatibility link

Re: 3 G service plans to discontinue?

JKnott
I'm a reliable contributor
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