Mandatory MyRogers username change impossible

[waking]

I have recently begun getting messages telling me
that I have to change the email address I am using
as a user name to log in to MyRogers. But the
email address I am using is the ONLY email address
I have - my full rogers.com address. e.g. -
fictitious_person@rogers.com

I'm being told:

"We noticed you are using a username that is different from your
email address to login to MyRogers. To enhance your security and
reduce the risk of unauthorized access to your account, we are
asking customers to change their MyRogers username to their
email address."

Since it won't let me enter the same email address
that is already being used, what EXACTLY am I
expected to do?

I get the impression that this change is mandatory
and will be enforced in the near future, so how am
I supposed to continue using MyRogers if my one and
only Rogers email address won't be accepted?

**Labels Added**

[RogersYasmine]

Good morning, @waking!

I hope this message finds you safe and well. Thanks for your post! 🙂

It is definitely odd that the system would ask you to update your Username to a new email address if you are already using an email address to sign in and have been doing so for some time now. I know that you mentioned that you are only aware of one email address that you use for all of your needs, but I'm wondering if somehow we have a different email address added to our database which we may be using for standard communications such as account changes or service updates. 

What I'd like to do is have a closer look into your account to see what is going on. If it turns out to be a technical issue, we can certainly get a ticket submitted on your behalf. When you get the opportunity, kindly send us a PM @CommunityHelps so we can check it out for you. 

For more information on how our Private Messaging system works, please check out our blog.

Thank you,

RogersLaura