&Unable to sign into WWE Network & Sportsnet now after upgrading to ignite tv

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I've Been Here Awhile
Posts: 2

&Unable to sign into WWE Network & Sportsnet now after upgrading to ignite tv

i upgraded to Ignite TV about 3 weeks ago. as part of my package I have both Sportsnet & WWE Network. Both channels have apps and online components to access more programming, For 3 weeks everything has been working well. but on june 1 i tried to login to WWE Network and sportsnet now as got messages saying i don't have a subscription. I have checked and both my subscriptions are valid am i doing something wrong

Moderator
Moderator
Posts: 1,989

Re: &Unable to sign into WWE Network & Sportsnet now after upgrading to ignite tv

Good evening @HBKRVD,

 

Thanks for your post and welcome to the Community!

 

I know how important it is to have access to the apps from your favorite channels, so I definitely want to help you figure out what is causing you to get this error message when you are a subscriber. 

 

It could take up to 24 hours for the online access to activate. Therefore, it is odd that it is still not working 3 weeks later. We may need to access your account to further troubleshoot the issue you're experiencing.

 

Please send a Private Message to @CommunityHelps so we can get started on this for you.

If you are not familiar with our Private Messaging system please click here.

 

RogersMaude

I've Been Here Awhile
Posts: 4

Re: &Unable to sign into WWE Network & Sportsnet now after upgrading to ignite tv

I have this exact same issue.  I was just told by a Rogers rep over live chat that I have lost access to these networks' online sites once I changed to Ignite TV ( I no longer have Anyplace TV).  That just cannot be right, can it?  Yes I can access the WWE Network and Sportsnet through the Ignite TV site itself, but you lose a lot of functionality this way (in WWE's case, you lose the ability to go through the extensive archives).

 

I could definitely use some help here.  Or confirmation that this is indeed correct - that I have lost access to the WWE Network itself online.  If this is the case, this really should be made known up front.

Moderator
Moderator
Posts: 1,487

Re: &Unable to sign into WWE Network & Sportsnet now after upgrading to ignite tv

Hello, @tupalev.

 

Thank you for joining this discussion; the issue could be related to your Ignite TV account not associated with online access of WWE Network. 

 

The third-party websites/apps use MyRogers credentials to grant access to your subscribed channels. In order to get online access to third-party websites/apps, you must link the Ignite TV account with your MyRogers profile. Is the account already linked?

 

We can further troubleshoot your online access; please send us a private message at @CommunityHelpsYou can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

 

I've Been Here Awhile
Posts: 4

Re: &Unable to sign into WWE Network & Sportsnet now after upgrading to ignite tv

I just wanted to add a follow up here, in case someone else is researching the issue.  I went back and forth with @RogersMoin as he did some trouble shooting on the issue.  It took several attempts, but instead of just brushing off my issue (he could have easily just said it was not a Rogers issue, it was a third party issue), he took the time and ultimately resolved my issue.  I now have access to other sites that require me to log in through my tv provider (WWE, Sportsnet Now, Crave, TSN, etc.).  Everything is the same as it was before I switched over to Ignite.

 

Thanks for the great service @RogersMoin !

 

Cheers,

 

Jeff