Usage and Services is not accessible

[concon86]

In the app I cannot access Services (the option is not clickable and disabled)

In the website, trying to access Usage and Services it opens to an empty dropdown.

Cannot access my data usage details.

*Added Labels*

[RogersTony]

Hello, @concon86 

Welcome to the Rogers Community Forums.

We definitely want to help you get your usage details working. 

• When was the last time your were able to view your usage details?
• Have you made any changes to your services within your current billing cycle?

We look forward to hearing from you.

RogersTony

[concon86]

I just moved my plan to Roger's (from Fido), and that’s the only change). I think I was only able to check usage on the first day of the transfer (11/26/2023), but after the first day it never worked for me.

[concon86 · Accepted solution]

Created a case with customer service, said they will try to fix from 5 to 7 business days

[RogersJo]

Happy Holidays @concon86, 😊

Sounds great! If the issue does not get rectified, feel free to update us here and we'd be more than happy to take a look into this for you!

RogersJo 

[namratachadha]

Hey, facing the same exact issue. Very frustrating.

[RogersJermaine]

Hello @namratachadha,

Welcome to the Rogers Community Forums and thank you for joining the conversation!

Can you let us know some more details on the issue that you are experiencing so that we can assist you further?

Thank you
RogersJermaine