Unable to view programmes on apps

[Ines2]

I have been trying to view programmes on the TSN app and Sportsnet as well as other stations, and when I log-in through "my TV provider" Rogers, none of the programs are available, and appear locked. When trying to view any program it says I'm not subscribed for those channels, but I am as I have those via my Ignite cable TV.
I already called held desk, and they advised the issue is fixed, but it is not. Ticket number was C19xxxxxxx.

***Edited Labels***

[RogersMoin]

Hello, @Ines2.

We appreciate you joining our Community and sharing your concern about app access. It's disappointing the issue still needs to be solved despite contacting support.

It sounds like the apps aren't recognizing your subscribed channels; this could happen when the Ignite TV account is not linked correctly with your MyRogers profile. Let's reinvestigate and work toward a solution; please send @CommunityHelps a private message. You can find details about our private messaging in this blog.

Cheers,

RogersMoin