10-23-2017
12:51 PM
- last edited on
10-23-2017
01:31 PM
by
RogersZia
My Rogers will not launch. Why does My Rogers not launch when I select it.
***Edited Labels***
Solved! Solved! Go to Solution.
10-23-2017 01:52 PM
thanks seems to be working on both browsers now, thanks for your suggestions and help
10-23-2017
12:59 PM
- last edited on
10-23-2017
01:29 PM
by
RogersZia
Hello @p325
Are you trying to access My Rogers on a device such as a tablet, smartphone or are you trying to access it via a laptop / desktop?
We need a bit more information in what u are using to see how we can help!
10-23-2017
01:18 PM
- last edited on
10-23-2017
01:30 PM
by
RogersZia
A Macbook air that I've been using for 4 years and never had problems before.
10-23-2017
01:20 PM
- last edited on
10-23-2017
01:30 PM
by
RogersZia
Hello @p325
Have you tried using a different web browser to see if that is the issue? If u have tried that, I would clear the cookies and cache from Rogers website ( from the settings) and see of that fixes the issue.
10-23-2017
01:24 PM
- last edited on
10-23-2017
01:30 PM
by
RogersZia
will try and let you know
10-23-2017 01:52 PM
thanks seems to be working on both browsers now, thanks for your suggestions and help
10-23-2017 01:54 PM
10-24-2017 04:14 PM
I have not been able to login today either. I have tried multiple browsers, different computers, an iPad, my cell phone app. I can't login anywhere. Is the site down?
10-25-2017 05:24 PM
Good day @Blademom,
Thank you for your post and welcome to the Rogers Community!
I understand how being unable to access your MyRogers online profile can cause some inconvenience.
Were you able to log in since you last posted? I certainly hope so.
Are you getting an error message when trying to sign in?
I would recommend trying with Google Chrome, and prior to attempting to access MyRogers again, please clear your cache and cookies.
Keep us posted! We most definitely want to help you resolve this as soon as possible.
RogersMaude
10-25-2017 05:40 PM