How to Top Up Your Pay As You Go Account

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Pay As You GoTM offers a great selection of plans and service add-ons that are perfect for talking, texting and accessing the Internet, all while giving you full control of your expenses without a term commitment.

 

Here's more information on topping up your account:

 

What is Auto Top-Up and how does it work?

Auto Top-Up is our no-worry automated payment service that allows you to top up your account automatically — whenever you need to.

  • Never worry about running out of airtime.
  • Never worry about refilling your account.
  • Your unused prepaid balance gets carried over to the next month.

Keep in mind that if your Auto Top-Up credit card payment fails, regular pay-per-use rates will apply. To view our pay-per-use rates for Pay As You Go customers, go to our Add-Ons & Pay-Per-Use Rates page and navigate to the Pay-Per-Use Rates tab.

How it works

Use Auto Top-Up to automatically top up your account with a pre-selected amount in one of two ways:

  • Automatic Option
    • If you've registered for Auto Top-Up and have a Pay By The Month plan and/or a monthly add-on, Auto Top-Up will automatically charge your credit card on your monthly due date.
  • Low Balance Option
    • Your Pay As You Go account will be automatically topped up with a pre-selected amount whenever your account balance a) falls below $1 or b) is about to expire; Perfect for customers on Pay by the Minute and Pay by the Day plans!

Good to know: As an added bonus for using Auto Top-Up to pay your monthly fee(s), your unused prepaid balance will be carried over to the next month.

Note: Before you can take advantage of Auto Top-Up, you'll first need to register a credit card to your Pay As You Go account.

 

How do I register my credit card for top-up online?

Here's how to register a credit card online:

  1. Sign in to your MyRogers account.
    • If you're experiencing difficulties signing in, you can recover your MyRogers username or password.
    • Don't have a MyRogers account? Register one to manage your services.
  2. Select the Billing & Payment tab.
  3. From the Billing & Payments screen, select Register a Credit Card.
  4. Follow the onscreen instructions and enter all required credit card information, then select Submit.
  5. Once your credit card is registered, a confirmation screen will show that your account has been successfully updated.

How do I sign up for Auto Top-Up online?

  • Log in to My Rogers
  • Select Register a credit card in the Bill Information section.
  • Click on Subscribe/Activate in the Bill Information section.

How do I sign up for Auto Top-Up with my phone?

It's easy to sign up for Auto Top-Up with our automated phone system. Here's how:

  1. Dial *611 from your phone or call 1 800 575-9090.
  2. Press 3 for Account Changes.
  3. Press 4 for Personal Account Settings.
  4. Press 2 for Manage Credit Card Info (If no credit card is on file, you will be prompted to add one).
  5. Press 3 for the Automatic Monthly Top-Up Option or press 4 for the Automatic Low Balance Option.

How do I make a one-time top-up online?

There are a couple of ways to make a one-time top-up online:

  • Top up through your MyRogers account
  • Top up on the Pay As You Go Online Top-Up page

Keep in mind that before you can make a one-time top-up with your credit card, you'll first need to register a credit card to your Pay As You Go account

 

Making a one-time top-up online through MyRogers

Follow these steps to make a one-time top-up through your MyRogers account:

  1. Sign in to your MyRogers account.
    • If you're experiencing difficulties signing in, you can recover your MyRogers username or password.
    • Don't have a MyRogers account? Register one to manage your services.
  2. From the Overview tab, select Top Up Now.
  3. In the Top Up my Account Balance window, choose from 3 payment options (i.e. Pay As You Go voucher, Interac Online*, Credit Card**) and select CONTINUE.
    • Note: If you've selected Pay As You Go voucher as your top-up payment option, enter the 14-digit voucher number, then select VALIDATE before selecting CONTINUE.
  4. Fill in any required details pertinent to your payment method.
  5. Follow the onscreen instructions to complete your one-time top-up.

*If your debit card has both the Interac logo and a Visa Debit or Debit MasterCard logo, depending on your banking institution you may or may not be able to make a one-time top up with your debit card.

**The credit card payment service does not accept cards with both the Interac logo and a Visa Debit or Debit MasterCard logo.

Making a one-time top-up online through the Top-Up page

Before you get started, you'll need:

  • To register a credit card to your Pay As you Go account.
  • Your Pay As you Go phone number and PIN code on hand.

Once you've got all that in place, follow the steps below:

  1. Go to the Pay As You Go Online Top-Up page.
  2. Enter your Phone Number and 4-digit Passcode, then select Go.
  3. Under TOP UP MY ACCOUNT BALANCE, choose from 3 payment options (i.e. Pay As You Go voucher, Interac Online*, Credit Card**) and select CONTINUE.
    • Note: If you've selected Pay As You Go voucher as your top-up payment option, enter the 14-digit voucher number, then select VALIDATE before selecting CONTINUE.
  4. Fill in any required details pertinent to your payment method.
  5. Follow the onscreen instructions to complete your one-time top-up.

*If your debit card has both the Interac logo and a Visa Debit or Debit MasterCard logo, depending on your banking institution you may or may not be able to make a one-time top up with your debit card.

**The credit card payment service does not accept cards with both the Interac logo and a Visa Debit or Debit MasterCard logo.

 

How do I make a one-time top-up with my phone?

There are a couple of ways to make a one-time top up from your prepaid phone:

  • Top up via the automated phone system
  • Top up using your phone with a Pay As You Go voucher
  • Top up by dialing star code shortcuts

Top up via the automated phone system

  1. Dial *611 from your phone or call 1 800 575-9090.
  2. Press 1 for Top-Up.
  3. Press 1 to top up by voucher or press 2 to top up by credit card (Debit top-up not available).

Top up using your phone with a Pay As You Go voucher

  1. From your phone, dial *114* followed by the 14 digit voucher number and the pound sign (#), e.g.: *114*12345678901234#
  2. Press Send (or, alternately, tap your smartphone's phone icon).

    Important: Key in all characters at once with no commas or spaces before pressing Send (or tapping your smartphone's phone icon).

Pay As You Go vouchers are available at any Rogers store and thousands of retailers across the country. Visit our Pay As You Go vouchers page for more information.

Top up by dialing star code shortcuts from your prepaid phone:

Dial the star code for your top-up method:

  • *868 – Using a voucher
  • *110 – Top up $10 with a credit card
  • *120 – Top up $20 with a credit card
  • *130 – Top up $30 with a credit card
  • *100 – Top up $100 with a credit card
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