Smarthome app not working

[albert5]

Hi, I can't use smarthome app via phone each time I enter credentials at sign in page it reverts back to same page after hit sign in.  I uninstalled/installed app no resolution.  The app was working past months but since last week it stopped working as per usual.   I can't remotely control alarm system arm/disarm, view cameras, etc.  What's going on? 

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[Simjohn58]

Numerous times. Ow I have the same issue with both Gugabit Hub and Smart Home. Works on my wife’s I phone but not mine.

[RogersRahul]

Hello @Simjohn58!

I’d like to help in getting your issue resolved. I just have a few questions to help pinpoint the issue:

• Are you on the most updated version of the App? 
• Are you able to login to rogers.com?
• Does the issue occur on LTE/WiFi? Both?
• Are all other Rogers App working fine?
 

We look forward to hearing from you.

Cheers,

RogersRahul