Rogers XFinity App Error Screen

[robertof]

Does anyone has this screen when trying to log in the XFinity app?

On my side, the issue started with the previous Rogers App, and then stayed after the XFinity app was released. 

Rogers' technician says they are working on it, but I am sure they have no simple clue on what they are looking for.

Anyone having of had the same issue? How this was resolved (if it was).

Already tried the app in 5 different devices, unistalled and reinstalled the app, already tried all possible solutions. Besides my signal is incredible bad with the new modem and "2.5 Gb", I need first to resolve the app issue before continuing with the other problems.

Rogers is only opening and closing tickets saying the issue is resolved, but is not.

***Edited Labels***

[RogersTony]

Hello, @robertof 

We definitely want to help you get the app working.

We'll need to review the notes on the tickets that have been escalated on your file. Please send a private message to @CommunityHelps so we can get started.

Not familiar with our private messaging system? No worries, click here. 

RogersTony

[robertof · Accepted solution]

The issue has been resolved by a person that was able to think out of the box, after 1+ month with never end calls and people from Rogers staying in their square not open to explore solutions beyond their limits.

Anyway as one of the Rogers technical manager told me that I should apply for the CEO position in Rogers if I think I am that good, I really want to apply for the position, I would show how to manage a company with that many unsatisfied customers, I and would be sure the customer service can be outstanding and the customers get the solutions they deserve.

[spiderpharm]

Hi. I’m having a similar problem. This screen you posted pops up then disappears and I have nothing to click on (the screen is pretty much blank). How was it solved?

[RogersMoin]

Hello, @spiderpharm.

Thank you for joining this thread and sharing concerns about the Rogers Xfinity app access. We can gladly investigate the problem and work with you toward a resolution. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin

[robertof]

Instead of (after 1+ month) keep trying with people on the Rogers' chat or endless and frustrating phone conversations repeating once and again to different people the same details, confirming my identity 10s of times and all that process, I went to the Rogers' facebook page, I asked directly in the messenger and I was able to share the screen shots, which I couldn't on the normal Rogers' chat neither by phone. The person on the other side of the facebook messenger chat understood the issue and was able to resolve it, I don't know exactly what she did but I really want to show to the Rogers' management there is actually few capable people within the organization, but they didn't want to share me the name of the person, which honestly she deserves to be recognized, she went above and beyond to resolve the problem, not like the standard employees you deal with every day just staying within their square and in reality don't caring about the customers, and this includes their top management, I still looking how I can apply for the CEO position in Rogers so I can show how to handle customer service and provide solutions to the people that pay the company salaries.

[RogersCorey]

We work closely with the social media team on Facebook Messenger, @robertof!

If you would kindly PM us, we'll be able to track down this individual and ensure that your compliments reach her manager. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey