01-15-2024 08:56 PM - last edited on 01-15-2024 09:36 PM by RogersZia
I recently moved from BC to Alberta. My cell plan was with Zoomer Wireless through Cityphone who uses the Rogers System. Now in Alberta I am with Fido through Rogers. Since I brought my B.C. phone number that is Canada wide, I am charged PST. As well, just to change to an Alberta number, I will be charged $50.00. We needed an Alberta number for our condo intercom, and I was able to change my wife’s number to an Alberta number in B.C. through Cityphone/Zoomer. Why?
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01-17-2024 09:41 PM
Good evening @golfandfish!
Welcome to the Rogers Community Forums!
I hope you had a hassle-free move.
The taxes for the monthly recurring service charges are billed according to the province where the Rogers number is registered (area code). So even though you've moved to Alberta, your taxes for the BC number will be billed according to British Columbia.
As far as the cellphone number change is concerned, a $50 charge applies if you change your wireless number through a customer care representative. Changing your wireless number is free when you do so via self-serve in MyRogers.
For more information and to learn how to change your number, please check out the "Change a wireless number" article on our website :).
RogersZia
01-17-2024 09:41 PM
Good evening @golfandfish!
Welcome to the Rogers Community Forums!
I hope you had a hassle-free move.
The taxes for the monthly recurring service charges are billed according to the province where the Rogers number is registered (area code). So even though you've moved to Alberta, your taxes for the BC number will be billed according to British Columbia.
As far as the cellphone number change is concerned, a $50 charge applies if you change your wireless number through a customer care representative. Changing your wireless number is free when you do so via self-serve in MyRogers.
For more information and to learn how to change your number, please check out the "Change a wireless number" article on our website :).
RogersZia
01-18-2024 08:56 AM
09-14-2024 01:50 PM
09-14-2024 02:17 PM
I totally agree. When I moved back to Alberta from B.C. I was being charged PST so I had to change my phone number to eliminate the tax. Totally stupid!