ON SITE ONE #,ON DOWNLOADED CONTRACT ANOTHER account # what is correct??

[google21]

The app does not work, it won't let me even sign it. I have tried restarting my phone, disabling and re-enabling the app, as well as removing the apps cache. All I get is a frozen screen with a photo of a woman holding her phone. It is very inconvenient and frustrating. I just signed up with Rogers, and this is a bad start with them. A high-end company like Rogers should have a working app at the least.

ON SITE ONE #,ON DOWNLOADED CONTRACT ANOTHER account # what is correct? ?

***Edited Labels***

[RogersJermaine]

Hi @google21,

Thank you for your post here on the Rogers Community Forums and we do appreciate your inquiry. Issue with accessing the app can be frustrating but we will be glad to assist you further to get this resolved.

You mentioned that you are not able to even sign in. Are you able to enter your sign in credentials or is the app not allowing you to even enter your information.  Are you receiving any errors in the app? 

If you can let us know some more details as well as the phone, make and model that you are using along with the operating system, and we can investigate this or you.

Regards,

RogersJermaine

[Daryls2000]

Ihave the same problem except allows me to sign in then takes me back to the sign in screen

iphone 13 pro

everything updated to the latest versions.

[RogersZia]

Hello @Daryls2000, welcome to the Community!

We'd like to help you regain access to the app. To get started, I have a few questions:

1) Is this for your MyRogers app?

2) If yes, when was the last time you were able to successfully access the app?

3) Are you able to log in via the browser? 

4) Have you tried to clear the cache and cookies on the browser you are using to load the login page? Please ensure the browser is up to date.

5) Is there another mobile device you can use to try and log into the apps?

Please keep us posted.

RogersZia

[Pauly]

Hello, I am not sure what "ON SITE ONE #,ON DOWNLOADED CONTRACT ANOTHER account # what is correct? ?" means, can you please explain it in simple terms?