MyRogers not allowing data manager to limit bonus data.

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
I've Been Here Awhile
Posts: 4

Re: MyRogers not allowing data manager to limit bonus data.

hi  - thanks for the response.

Yes  the alerts feature - (which seemed like a great idea when it first appeared ) was very useful as it helped me manage the use by the members of our plan.  We'd get an alert when we were near.  However when we received bonus data 8GB as part of my new tab plan it doesn't appear.  So now we get a "warning message" when we're at .9gb but nothing when we get to 8.9 gb!!!   So unless I'm going into the data manager everyday to see our status - I have no idea how we're progressing or if as a family we're near the limit.   This deems it nearly useless.  

If it can't manage the individual alerts, can it at least send a broad alert to all plan members to let us know we're at the group limit (ie 1+8=9GB   so 8.8gb)?   Otherwise I need to be going online each day checking  to assure my family is not too close to the limit.  It sort of defeats the whole purpose.   Considering the number of customers who have bonus data, can't Rogers correct this  to make it more useful?

I Plan to Stick Around
Posts: 50

Re: MyRogers not allowing data manager to limit bonus data.

Its super silly that they don't all you to set alerts for bonus data . I signed up for the recent promo of 2gb plus 8gb bonus for a total of 10gb. Since the 8gb is a never expiry bonus it would be nice to have alerts when I get close but I can only get it to max 2gb alert which is useless as it would alert me to nothing lol I would still have 8gb remaining when the alert pop ups.

Its 2019 come on Roger's it can't be that hard to implent
Moderator
Moderator
Posts: 873

Re: MyRogers not allowing data manager to limit bonus data.

Hello @daniel10,

 

Thank you for the valuable feedback, we'll be sure to pass to on to the appropriate team.

 

In the mean time, just for your peace of mind you can set up data limits totaling 8 GB between all your lines to ensure you do not go over. 

 

 

RogersZia

I Plan to Stick Around
Posts: 50

Re: MyRogers not allowing data manager to limit bonus data.

I really can't, the most I can set up my data alert to is 2gb. That's way too early lol, that means I would still have 10gb left. Unfortunately like the other Roger's rep said I can't set data alerts for bonus data.
I've Been Here Awhile
Posts: 4

Re: MyRogers not allowing data manager to limit bonus data.

hi RogersZia,

Daniel10 is correct.  I can't set limits to include to 8gb bonus.  The bonus GBs are not part of the limit-setting feature for users.  There is still no assurance that we don't go over our limit.... unless you can please let us know about some hidden setting that I'm missing??  That would be great.

I've Been Here Awhile
Posts: 4

Re: MyRogers not allowing data manager to limit bonus data.

I have the same problem. The only answer I had from online support was to check with my phone settings ! what a stupid answer !! You have a problem, not me Fix it

Moderator
Moderator
Posts: 873

Re: MyRogers not allowing data manager to limit bonus data.

Good afternoon @ilien,

 

Welcome to the Community and thank you for your post!

 

I realize Data Manager is a great way to ensure you do not exceed the data included in your plan and avoid incurring overage charges. However at this time, Data Manager does not work with bonus data when setting an alert level (e.g. if you have 7GB of data and 1GB of bonus data, you can’t set an alert at 7.5GB on an individual line).

 

If this current set up changes, we'll surely update the Community 🙂.

 

 

 

 

RogersZia

I've Been Here Awhile
Posts: 4

Re: MyRogers not allowing data manager to limit bonus data.

Thanks for finally spelling this out. This however makes for a useless data manager. I have 5 GB for a total of 7GB but can only set an alert up to the 2GB. This correct? Does this make any sense whatsoever? Rogers specializes in data...but this...,is unfixabe?
I've Been Around
Posts: 1

Re: MyRogers not allowing data manager to limit bonus data.

MyRogers app Data Alert toggle won't toggle

 

I'm trying to set up data alert and it just won't let me toggle it to on.

-Open app
-Service tab
-Manage data usage and alert
At this point, there's three toggles on the top of page: Data Alert, Stream Saver™ and Data Access toggles. I was able to turn on last two. It's just Data Alert won't toggle.

Hrlp please and thank you.

Moderator
Moderator
Posts: 278

Re: MyRogers not allowing data manager to limit bonus data.

Hello @EvanH,

 

Welcome to the Rogers Community Forums and thanks so much for your first post! 🙂

 

The Data Manager is an awesome feature for sure! I use it all the time to help keep track of my family's data usage (and to ensure my kids don't cause me any overages!). I'm sorry to hear that you are having trouble accessing it! 😯

 

I did a quick test at my end and the Data Manager seems to be working okay for me at this time. If you don't mind, I'd like to clarify a few things with you:

 

- What happens when you tap the "Manage My Data" or "Manage data usage & alert" from your app? Does it fail to load or do you get any sort of error message? 
- Have you tried to access this feature by logging into your profile via a web browser (https://roge.rs/2ABhP0s) and were you successful?

 

Rogers Community: Is anyone else currently having issues utilizing the Data Manager to set up alerts?

 

Thank you!
RogersLaura