MyRogers account app is not opening

[LiFen63]

MyRogers account app is not recognizing my password or account.....was this affected in the outage? When can this be restored? Not happy, as there are no realy updates or responses. I am expecting emails for important things, this is NOT acceptable from a large conglomerate!! I need this FIXED, as do all Canadians!!!

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[RogersRahul]

Greetings @LiFen63,

Welcome to the Rogers Community Forums!
 

Not being able to access your MyRogers account for any reason can be frustrating. We'd be happy to assist you with this.
 

Are you able to access the MyRogers account via a web browser? What type of device are you using (make/model) to try to access the web app? Have you tried to reset the password from the Forgot your password link?
 

We look forward to hearing from you.

Cheers,

RogersRahul