Cannot see TV services on home page

[anna1359]

I have linked my account and been past one billing cycle but cant click on the link for TV services or Internet on the home page or mobile app. Interestingly enough I have no problem navigating to the monthly bill. I have spent countless hours on live chat but no one was helpful. Any suggestions?

Many thanks 🙂

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[RogersMaude]

Good day @anna1359,

Welcome to the Rogers Community and thank you for posting the details of your concern! 

I can only imagine how inconvenient it must be to not be able to access your TV services via your MyRogers online profile.

Did this happen following a migration of your residential services to an Ignite TV Bundle?

We'd like to have a closer look at this to get a better understanding of what may be causing this, especially since you mentioned having spent a lot of time trying to resolve the problem over Live Chat.

Please send us a private message @CommunityHelps so we can get started. If you're not familiar with our messaging system, click here. Looking forward to your PM!

RogersMaude

[anna1359]

Thank you but I have already explained the issue here and will not be repeating it for what feels like the 25th time!

[57]

@anna1359 , in post 1 you asked for suggestions.  I have found the @CommunityHelps people (as outlined in post 2) on this forum to be most helpful.